[Resolved]  Titan Eye+ — Worst Service in Jayanagar Branch

Address: Karnataka

I have bought spectacle from Titan Eye+ Jayanagar 4th Block Branch, at the time of delivery there was some alignment problem in the frame later I was not able to use the spectacle due to this problem. So, I took it to the Jayanagar Titan branch (where I bought) for fixing it on Feb 26th. While aligning they broke one glass (right side) and they rejected to replace the glass. And the service man who did this Mr. Ravi Prakash told that it will happens while doing the services for which he they are not responsible. And also told " their company don't have any policy to replace the glass broken by their service men.And he asked us to complain the same to the customer care and he is not sure whether we will get the replacement there. We never expected such a answer from the branded company like Titan.

If their service men are not able taking care of the glass while doing the service, why they are having such a unprofessional and amateur service man. Is it a problem with the service man or with the company policy? Being a branded company in the market providing this kind of service (Men) will lead to effect the goodwill of the company.

I have reported this issue to the Titan Eye+ Customer care, But I didn't get any reply from them yet.

I represent these issues for your kind consideration and for giving instructions to the Jayanagar Branch manager to either give me money back, or change the spectacles with the same quality without any delay.

VERY DISAPPOINTED WITH CUSTOMER SERVICE WOULD NEVER BUY TITAN EYE PLUS NOR WOULD REFER TO ANYBODY.

Order details are :
1. Sales Order No : TJAY010394

2. Invoice No : BGZ0009615

3. Invoice Date : 11/02/2010 ;

4. Net Invoice value : Rs.3750.00

6. Place of purchase : Titan Eye+,KCC building, Jayanagar 4th Block, Bangalore 560011