[Resolved]  Titan Eye — replacement of defective lens( wrong power) not being done.

Address:Mysore, Karnataka

sir,
i purchased my spectacles from titan eye plus, mysore, karnataka.
while eye testing, i was given option to select between few powers so i selected the better option of all powers given to me.
i mentioned that i'm not very comfortable with the power...doctor said because my power has changed.
when i got new spectacles...as i put them on, i told something is wrong with the power...they said again that my power has changed..i should try these glasses for two three days and even then if problem persists then they will replace the glass without extra charge. i tried..but glasses only gave me headache. i went back , the manager said ,' it was our mistake, ok we will change glasses in three four days..' .
but then they called me later and said i hav to pay Rs 570 for new lense. or get my eye sight checked by another doctor and show them the prescription.
in this case who will pay for the doctor's fee and who will compensate for the amount of time and money that i am wastng because of their mistake. if my power comes changed...??
i am very troubled because of this incident for one month.
Order no. TMYD001525
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Aug 13, 2020
Complaint marked as Resolved 
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Yes Titan eye plus provides pathetic service.

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