[Resolved] Titan Fastrack — regarding replacement

[Resolved] Titan Fastrack — regarding replacement

A amit kumar from Jamshedpur, Jharkhand

i have a titan fastrack wrist watch which is almost one and half year old.problem is that the belt stap got broken from middle which was made of rubber.tempering was not done.i think its due to ageing the rubber got hard and broke.i want to get it replaced but at titan service centre i was asked to pay rs. 760 for that as its belt comes with complete casing.i have lost my warranty card.i just want to know whether i should get any sort of concession on the replacement as i think its not my fault in the breakage of the strap. or in other way you should improve upon this product so that the customer is satisfied with your service. if i pay half the price of my watch on just a strap, i dont think its reasonable. please let me informed soon. thanks. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Abhilash

from Delhi, Delhi

My friend I dont think Fastrack is going to do anything this is the same case happened with my watch Fastrack (code no.9204PP02) and ironically my watch is guarantee period and its been 4 months there is no positive response and very soon my guarantee period is also about to over.

Fastrack is manipulating their customers. There must be lot of cases logged against Fastrack but I dont think that they are doing anything and I think they should do something to improve the quality of their strap as it breaks down into two parts.