[Resolved]  Titan Industries Limited — BAD PRODUCT QUALITY/BAD CUSTOMER SERVICE

Address:

Chennai, Tamil Nadu

I bought a Titan watch - model no 9851SM01 - Cluster - FASHI from Titan Industries Ltd - apex Chambers - Tnagar on 10/7/2011 for my daughter. This was a gift for her getting admission into NUS and she left to Singapore on July 16th 2011. The watch stopped working from July 17th 2011. when she returned for Vacation in December 2011, the watch was serviced on 16/12/11 and the battery was replaced. On 17/12/2011 the watch again did not work. When we contacted the showroom, the showroom staff said that they wanted to keep the watch under observation for 1 week after which the watch was collected. My daughter had taken the watch with her to Singapore, but unfortunately the watch did now work at all. We have again given the watch for servicing on 5/7/2012 for which the sales staff accepted there was a fault , but when the watch was collected on 6/7/2012, the sales person Mr. Sundar - phone no - [protected] claims that we have dropped the watch. Rather surprisingly Mr. Sundar could not identify that we had dropped on 5th july is it.
When we asked for the policy of the company if the problem reoccurs - Mr. Sundar says that policy of the company cannot be shared with customers. Are policies made for employees or for customers?

Highly recommend consumers not to purchase items from Titan Industries - their products are deficient and their service is awful.