Titan Industries (Titan Eye) — Poor customer care, by supplying a bad product

Address:

Hyderabad, Andhra Pradesh

Sir,
I am N.Venkateswara Rao resident Hyderabad. I have purchased Spectacle (frame with Progressive lens) from Titan Eye show room located at Banjarahills, Hyderabad, vide bill no. BAE0014173 dated 05/03/2012 for Rs.15,206/-. After one week I started using the same, as I have already one old spectacle with me. When I was working with this new spects, to my surprise I found TATA logo with other small marks were engraved on the lens, which are obstructing my vision and it has become impossible to use such spects with some permanent marks on it. I went to show room at Banjarahills and have given my verbal complaint, the show room officials straight away said it is very common for TATA lens to have their company logo being engraved and I have to bare with it. Having no option, I told them that I will knock the door of justice through my lawyer. They said do whatever you want. I am so upset with these kind of customer care by a reputed company like TATA group. Well, even now I don't know what to do next, should I go to consumer court or send a legal notice to them. This is the plight of a customer.

Regards,
n v rao.