[Resolved]  Titan Octane 9176sca — Disgusted Customer due to an unprofessional Service

Address:

Bangalore, Karnataka

Dear Sir

I own a Titan watch model No : 9176SCA, which purchased on31/ Oct / 2010, From World of Titan Forum Koramangala, Bangalore.

From the DOP it is clear that the mechanism of the watch still in warranty. I was so happy with this watch and I was a hard fan of Titan Watches(Not any more).

But suddenly the watch started to give me troubles since last 5 months.

The problem which I had face is always the day hand was getting struck up in between the other hands.

So I consulted with an authorized service centre in Jayanagar, Bangalore. They Said it has to send to he company service centre for further repairs.

And it took nearly 1 month to get it back from the service centre after repairs. The main thing is the day that i got my repaired watch started to give me the same trouble.

From this I understood the quality service provided by Titan. And again went to the same service centre they did some thing and made it correct.

And did not given any receipt for that..

It is very shame to tell that last 4 months I went 4-5 times with the same issue to the service centre. Always they do some work in it and made it ready.

Even now my day mechanism is not working... And the day hand has come out from the mechanism..

As a company Like TITAN(From TATA) not providing a proper customer support ,it is very pathetic experience for me.

My warranty going to expire within 2 months ... And I had put a mail to Titan customer support as well. I got a reply saying

"...I am forwarding your feedback to my colleague Ms. Grace Rajini[protected] to investigate the matter further and reply to you with the best possible solution to this circumstance.
Please Bear with us till such time...."

Today it is 4th day after I send the mail.. No response from them....

Kindly do the needful in this case....

Regard
Abin Sebastian
Bangalore
[protected].