Comments
poor service
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Dear Dijo Antony,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
My titan edge was given for service at titan outlet in marin drive, Kochi.they took 2 months for the service(may 2014-july 2014).and till it's not working.hoping a positive replay.
Muhammed Sageer
Mob [protected]
Muhammed Sageer
Mob [protected]
I'd given the watch at SAKTHI NIMISHA (Address : No.204 & 205, Near IIM, Op. to HSBC, Bannerghatta Road, Bangalore) to fix the second hand that had fallen off from dial.
The CUSTOMER ACK NO - 115AS1301B11087, but the service guy damaged the second hand and movement stopped. Later he told that it had to be sent to factory to repair. After a wait of 3 weeks I was told that the watch cannot be repaired as the spare parts are not available and mentioned that company would buy back with 75% depreciation cost.
After i posted a complaint in TITAN's facebook page, those guys now saying the new movement is available and they will replace it with additional cost.
Initially your guys say, there are no spare parts and now they are saying the movement is not working and it has to be replaced and charging some Rs.2000. How come the movement got damaged that it has to be replaced with the new one.
What kind of customer service, your authorized dealers are providing. what started as a visit to fix the second hand and now the watch was damaged to the extent that movement will have to be replaced.
Such a poor service quality of titan. I will never buy a titan watch in rest of my life and will never recommend anybody.
The CUSTOMER ACK NO - 115AS1301B11087, but the service guy damaged the second hand and movement stopped. Later he told that it had to be sent to factory to repair. After a wait of 3 weeks I was told that the watch cannot be repaired as the spare parts are not available and mentioned that company would buy back with 75% depreciation cost.
After i posted a complaint in TITAN's facebook page, those guys now saying the new movement is available and they will replace it with additional cost.
Initially your guys say, there are no spare parts and now they are saying the movement is not working and it has to be replaced and charging some Rs.2000. How come the movement got damaged that it has to be replaced with the new one.
What kind of customer service, your authorized dealers are providing. what started as a visit to fix the second hand and now the watch was damaged to the extent that movement will have to be replaced.
Such a poor service quality of titan. I will never buy a titan watch in rest of my life and will never recommend anybody.
Dear Debashis Sahoo,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our help desk team on 12/02/2015 and the ticket number is as follows 761968. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our help desk team on 12/02/2015 and the ticket number is as follows 761968. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Debashis Sahoo,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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