Titan Watch — NON REPAIR AND DAMAGE OF CHAIN(BAND) OF WRIST WATCH BY SERVICE CENTRE STAFF

Address:

Cuttack, Odisha

I approched with a 3 years old wrist watch to World of Titan a show room and service centre for wrist watch in Cuttack city at Baxi Bazar for repair.The defect was that the locking pin which connects the chain(band) to timepiece was broken and the same pin was to be replaced with new one. The staff of service centre accepted the watch and issued a receipt telling the watch would be repaired within 2 days and the charge would be Rs 50/- . After 2 days I approched the same staff to collect my watch but the staff returrned the watch without repairing telling that the watch can not be repaired and solution told by him that the new band to be fitted which would cost Rs 1600/-. My complaint is that the watch which was returned to me was in damaged condition i.e the band was damaged probably during process of repairing and when the mechanic failed to repair decided to return the watch in damaged condition and advised to fit new band. So my complaint is that as the service centre staff has damaged my watch's band it is the service centre responsibility to repair my watch or fit the watch with new band free of cost