[Resolved]  Titan Watches — Quality of Titan watches and quality of its services centres

TITAN — Service provider

Dear Sir,


We are facing the issue about service provider of your company name kohinoor watch co. Sitabuldi, Nagpur, & they are not provide the belt in replacement which polish is fully wash out of watch which I purchased on FEB 2009 & this is in warranty period . & also they are not provide the proper answer to us .


Please suggest me what we do, can we go to cusumer forum for this issue .

Titan Watch — 3rd time repair - watch purchased since 15.08.09

From December 10, 2009
Mrs. Rajeswari Nagarajan
“Lakshmi Flats“- G1 - Ground Floor
Plot No.18 / Door No. 5/854
Lake View 3rd Street, Iyyappa Nagar
Madipakkam, (Near Iyyappan Temple)
Chennai – 600 091, Cell:[protected].
Email: [protected]@yahoo.co.in

To
The Show Room In-charge
M/s. Titan Industries Ltd
Apex Chambers
20, Thyagaraya Road, T. Nagar
Chennai – 600 017

Sir,

Sub: Titan Watch Purchased from your Show Room not working properly
Ref: Your Bill No.[protected] dated 22.08.2009 – Rs. 1,363.

On 15.08.2009, I have purchased a Titan Watch from your Show Room for Rs.1,330 (Rupees One Thousand Three Hundred Thirty Only), but to my bad luck it was not worked properly from the day one - I purchased., and I reported the same on 22.08.2009. Your Show Room People told that piece has got manufacturing defect and asked me to take a new piece. That day itself, I told, whether the new piece will work properly or not? They told since it is a entirely a new piece, it will not give any problem. Hence as per their advise, I paid Rs.33 extra and taken the new piece on 22.8.09 for Rs.1,363 (Rupees One Thousand Three Hundred and Sixty Three Only).

I am very sorry to say, the new piece purchased on 22.8.09 also got struck up in a month. I reported the same to your Show Room people on 19.10.2009 and requested them to return back the money or replace with the new piece, after testing the watch, again they told this new piece also got manufacturing defect, hence they ask me to leave the piece to them for complete replacement of the original. I strongly objected it and told even after replacing the parts and every thing, again if the watch will not work what I have to do?, hence either refund the money or give me entirely a new piece. They assured that the same mistake will not recur, hence kindly leave the piece for complete replacement of its parts. Hence accordingly as per their advice, I left the watch for replacement of its parts and on 31.10.2009, your Show Room people given the watch after its complete parts replacement.

But I am very sad to say, from yesterday - 9.12.09 (Wednesday), again the watch is not working properly. Now I came to a conclusion, that my idea of purchased the watch from your Show Room is an utter mistake. Because the mistake is not the first time – it is now third time. How many times – I have to come to your Show Room for this type of mistake? Please think of myself, if you will be in my position - what you will do?

Hence I request you to kindly either refund the money – Rs. 1,363 or replace it with a entirely new piece.

Last but not the least, everything explained here is not on exaggeration, and not to find fault on you but to understand my feelings and the product I purchased.

Your immediate action in this matter will be highly appreciated.

Yours faithfully


(Mrs. Rajeswari Nagarajan)

Encl: Xerox Copy of the Bill and Repair Memo.