Titan Watches — Malfunctioning of watch

Address:

North Goa, Goa

I had purchased a Titan watch from Time collection at the Caculo Mall at Panaji, Goa on 26/02/2012. But in less than one year, the watch started giving problems. Initially it used to run slow and then stop functioning. I brought it to the notice of the Titan Service centre at the World of Titan, Durga Chambers, 18th June Road, Panaji. The person at the centre told me that the watch had to be sent to the Company for repairs and would be delivered on a specific date. When I approached them on the said date, I was told that the watch had not arrived from the Company and as such I would have to wait for a few days more. Then finally I got the watch after repeated visits. To my utter dismay, within the period of 45 days, the problem reoccured. I was forced to visit the Service Centre again and went through the ordeal once again to get my watch repaired. Finally I got it (supposed to be sent to the Company and problem recitified). But let me tell you that I have no idea whether the watch was actually being sent to the company or is that your technicians are unqualified, I faced the SAME problem again within a period of of just 30 days from the 2nd repair (all this within the guarantee period). I have now given the watch once again to the same Service Centre ( Receipt no. 32925 dtd. 18/02/2013) with a very blank assurance that the watch will be repaired. What I fail to understand is that if the machinery of the watch is not upto the mark, why cant the watch be replaced. It looks as though the company has a history of malfunctioning as when I asked for the owner of the Service Centre, he did not have the courtesy to give me an audience. Is this the service meted out to customers? Or is it that goodies are spoken only till the product is sold?