[Resolved]  Tneb — Online payment issue

I got a online complaint issue with tangedco yesterday i paid the amount through net banking.. Finally my amount got deducted from my account but the bill payment was not successful.. In this case what i have to do.. I've the receipt also and i'll attach it for your reference..
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Aug 13, 2020
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S.Bagavathy,
Cell : [protected]
No.5/1 Ammankoil Street, 3rd Cross,
Bryant Nagar
TUTICORIN – 628 008


Respected Sir,
Sub: Requisition for refund from EB Bill Transaction – service No. SCB.[protected]Reg.
Ref: SB A/C No.70273 –
[protected]-------

I wish to bring the following few lines for your kind attention and early rectification please. I have tried to pay my EB bill through on line using IOB Visa card on[protected]. But there was problem in e-receipt generation. I have made payment six times i.e (Rs2645 x 6) total amount of Rs.15870. Subsequently I paid the bill amount Rs.2645/- directly in the EB Office counter on[protected]. Now the Bank status in transaction details of EB shows that the amount of Rs.2645 x 6 times recommended for refund from the Bank.I request your goodself that the amount of Rs.15870/- may please be credited to my account as early as possible Sir.
Thanking You Sir,

Tuticorin dated 04-08-12

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