[Resolved]  TNEB (Tamilnadu Electricity Board) — TNEB COMPLAINT - PERUNGALATHUR

Address: Kanchipuram, Tamil Nadu

Dear Sir / Madam,

I would like to introduce myself as N.Narendran residing in New Perungalathur, Chennai – 600063. My Mobile Numbers are :[protected] /[protected]

The issue is regarding irresponsible officers & the lethargic response given by the authorities of Tamil Nadu Electricity Board, New Perungalathur.

Complaint:

This morning we had to stand in a very long queue for half an hour in front of the TNEB office at New Perungalathur. After approaching the counter, I was asked to pay a late fee penalty as per the online system.

As per the TNEB rule a person has to pay the bill WITH PENALTY only when he pays the bill after 20 days from the date of metre reading by the EB staff. My meter reading was registered on 19th Sep by the concerned EB official at my residence. This implies that my due date to pay the bill without penalty is 09th of October.

Today is 05th Oct which clearly means that I MUST PAY WITHOUT PENALTY.

When raised my concerns the counter staff directed me to a supervisor. The supervisor insisted me to either pay the bill with penalty or leave the details of the consumer numbers & asked me to come tomorrow or day after & pay.

I insisted to talk to higher official & resolve the issue immediately. I was directed to the A.E.

The gentle man upstairs ( A.E) showed no signs of concern. His simple reply was pay with penalty here in the office or pay it online with penalty at home. He never had a solution in hand & there was no technical team to even solve the issue. When asked for the same he said there is lot of procedures to rectify the mistake that has happened on the electronic device that the staff had used at the time of recording the metre reading.

My concerns:
Why would I pay with penalty while I’m not supposed to pay.
Why is there no steps to rectify a mistake from 19th Sep to 05th Oct until a consumer has raised the issue.
Why is there no back up technical team to rectify a online error stationed at the Perungalathur office.
Why is there no system in place to collect the actual bill payable & rectify the error at the back end
Why there is no manual billing system as a back up.
WHY ARE CONSUMERS LIKE US ASKED TO SUFFER UNNECESSARILY.
Of the many consumers who were sent back there were lots of old aged women & other people who had come to pay but were sent back. There efforts to walk all the way of around 5 kilometres was all waste. We are expected to come again & stand in long queues hoping for some more drama.
If I had to come an other day, I have to take a full day’s leave. Will the TNEB give compensation for the next day’s salary which I would loose.
The mental agony which we all are going through has to be compensated.

I request your good selves to look into the matter urgently to register a complaint & solve the issue.

Please consider this as a public interest case.

I have also taken note of an other consumer who has the same issue. The number is [protected] Ms.Nalini Shanmugam.

My Name : N.Narendran
My Mobile : [protected] / [protected]


Kindly look into the matter & do the needful.

Thanks & regards,

N.Narendran.
[protected]/ [protected]