[Resolved]  Top4 Call Drivers — ACCIDENT CLAIM

Address:	Bangalore, Karnataka
Website:	www.top4calldrivers.com/

Most terrible service. Hired a Top 4 driver today in Bangalore and met with an accident. The mistake was from both parties, top 4 and the lorry driver .Since both were at error the lorry driver was not willing to pay compensation and on questioning Top 4 driver and authorities since it was their fault they are not willing to pay as well. I am still in the complaint phase with them (Top 4). I have also mentioned it to the Top 4 support center that I am not particular about sorting it with a showroom and we can get it fixed in the local garage. Below is the help I'm getting from them

1.)They asked me to file insurance ( The car is my uncles name and I would have to file the complaint as if it were his error even though he was not even in the car ).
2.)Their service is only to provide cab drivers and nothing more, so any accidents which occur is not their responsibility. They asked me who would take responsibility if something happened to the driver so I responded if something did happen even the passengers would get affected then who takes responsibility.Also, how is that they never mention this when a customer makes the booking. No response !!
3.) The cab driver is poor , he earns very less how can u ask him to pay ? when I tell I'm expecting the Company to tell me whats needs to be done, they don't want to take the responsibility.
4.) I repeatedly had conversations with them on[protected] asked for their names and they were not willing to disclose it. He tells me that I have to listen to him else he 'll cut the call and goes on about insurance and having pity on the driver. Additionally, they have the knack of not talking directly on the phone have discussions keeping the phone aside and making me hear the conversation.
5.) The customer support person tells me they have never had an accident till date and when I laughed he says during his term he has not faced such an issue. When I asked him to check and let me know the procedure which the Company follows he doesn't even bother checking and tells me there isn't any.

Second time having an accident issue with Top 4. The first time ( in Chennai ) I didn't bother to complain as I was on a holiday and took care of the expenses but this time wanted to know what the Company does regarding this. Clearly NOTHING. Not making the mistake for the Third time.