[Resolved] Tortilla Roti Maker — after sales service
I purchased a Rotimaker - through Basic Associates, Malemar road, derebail, konchady, behind shree durga medical, mangalore on 7/10/2007 and the sales executive came to my residence on 10/10/2007 and gave a demo of the product. After two we used the roti maker and it worked fine. and the second time on 17/10/2007 when we tried to use the Roti maker it was not switching on. So, i lodged a complaint with the Sales Executive mr. Johnraj, who has promised to send the person for servicing the product. But, despite several phone calls the person never turned up till today. I again lodged a complaint with Mr. Mohan Kumar, who is located at Bangalore, but he too told me that he would be able to send his person only on 17th of December 2007. Is this the way the customers are treated by the co. Moreover the product was purchased by me by paying Rs.1875/- and when i searched in the website it was priced at $USD - why this difference for indian customers.
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Aug 13, 2020Complaint marked as Resolved
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