[Resolved]  Tortilla Roti Maker — after sales service

I purchased a Rotimaker - through Basic Associates, Malemar road, derebail, konchady, behind shree durga medical, mangalore on 7/10/2007 and the sales executive came to my residence on 10/10/2007 and gave a demo of the product. After two we used the roti maker and it worked fine. and the second time on 17/10/2007 when we tried to use the Roti maker it was not switching on. So, i lodged a complaint with the Sales Executive mr. Johnraj, who has promised to send the person for servicing the product. But, despite several phone calls the person never turned up till today. I again lodged a complaint with Mr. Mohan Kumar, who is located at Bangalore, but he too told me that he would be able to send his person only on 17th of December 2007. Is this the way the customers are treated by the co. Moreover the product was purchased by me by paying Rs.1875/- and when i searched in the website it was priced at $USD - why this difference for indian customers.
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Aug 13, 2020
Complaint marked as Resolved 
 
46 Comments

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I agree, tortilla roti maker is not worth the money. Just had a demo...we booked for it in a furniture fair in bangalore. the guy came and deminstrated making rotis and phulkas. I am sure he has no idea what aroti is and what aphulka is. anyhow. the rotis were patchy...not as smooth on the surface as the rolled ones. also, it took a while to heat up between rotis. so, i was not happy with it over all. and the demo guy did not have any answer to my concerns ...all he did was defend himself and attempted at proving his chapatis and phulkas to be perfect. Well, I will never risk this kind of stuf, no matter how convenient it seems on the surface. I am sure this brand is a bad quality. I will look for a better one. The reviews just reinforced my opinion.
Cheers!
Sundry,

Thank you much. Your reviews enlightened me. I paid INR.100 for the in-home demonstration at Furniture fair this Dec. They never called me by the date mentioned as promised.I tried the contact ph no.mentioned on the bill umpteen times but it was always turned off, the no. mentioned for their Ulsoor branch doesn't go through as it is "temporarily disconnected". Finally I was able to reach the person I spoke to at the exhib. Being under the impression of making a quick sale, he promised to & did turn up the next evening. He tried to be very polite during the demo. However, we were concerned with the product as it seemed hazardous & decided not to buy it. The fellow got furious & says that no electronic products are "guaranteed" to function fine. Told if they atleast warranted the unit & service it if problem arose we could buy it. He promised in-home service if there's a problem.I boldly informed him about the comments I came across this website for which he had no answer. He paid me INR.100 & walked away with the unit he bought. Wasn't I lucky enough to get away with it?

Cheers,
Ramjee (Name changed)
I am also facing worst experience from the tortila roti maker vendor. there is no service no response after sales. kindly ban this company
I bought Tortila from Big Bazar Counter, within few months it was not working, I launched complaint to Kothrud servicing center, Pune.
They collected roti maker from my home and not returned yet. I called them several time, they redirected me to make many more calls.
If further action is not taken from your side at the earliest, for replacement of New Rotimaker Equipment which is covering with in the guarnteed period, I will be seeking help from Consumer court as invoice and guarantee is with me.
HI,
I have purchased tortilla roti maker 2 months back in hyderabad Manjeera mall,
till now there is no demo I am Calling to Hyderabad service center people but they are not send any person

Very worst service from Hyderabad service center.

Vijay Kumar k s.
I have bought this product on DEC 13 in PUNE and I am facing issues (only one side of the tortilla is getting heated up) after using it for 3 months. Called for the after sales service but the personnel did not turn up even after repeated calls. After a week they started even not picking the calls.

I presume they do not have any after sales service at all and these people are selling CHEAP and FAULTY machines!!!

NEVER BUY THESE TORTILLA ROTI MAKER

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