Tortilla Roti Maker Complaints & Reviews

I bought tortilla maker some days back and power is not working..after filing complaint too, no one is responding.very very bad service, seems to be fake.
Agent name is Siva.

HI, I have purchased tortilla roti maker 2 months back till now there is no demo I am Calling to Hyderabad service center people but they are not send any person Very worst service from Hyderabad service center. Vijay Kumar k s.

We had purchased a Tortilla Roti Maker from Basic Associates on 15 May 2011 from Sakal Exhibition till the time the sale did not happen the representative was very nice and good. But after the sale the service given by Basic Associates Pune is PATHETIC.

I have not yet seen the demonstration from the representative, till date we have called a couple of times on [protected] the person who is picking up the call he always says we will send to you today. I dont know then and which today he is taking about. If required I am ready to submit my Outgoing Calls Data as a proof o show how much times we had called.

Today 04.06.11 when i called him he was so arrogant, i was shouting at him and there was no response from him as if he had kept his mobile aside for me to shout and when I finished then he said Hello after 5 minutes.

The Roti maker which we have purchased rotis are never soft it always becomes thick.

Me and my family have become very frustrated as the Roti Maker we have taken is noting but a show piece.

Is this the service we get after the sales then really the company is just a sales oriented company and not a customer centric.

I MUST SAY VERY PATHETIC & BAD SERVICE GIVEN............

I expect an immediate action.

Please revert back to me on ASAP
Tel Number:[protected] Landline)
[protected] or [protected]
Email: [protected]@gmail.com or [protected]@gmail.com

Thanks if immediate action taken.
Sohini Kekare

Hi,

I Purchased a Trotilla rotimaker 3 months ago, from the dealer which is giving demo & selling roti maker in Big Bazar,
while selling they were telling that our service is so good that for any reason we give replacement for the
Rotimaker with in 3 months this is my 2 complaint (issue) after calling to them service they just tell we will send a person in 2 days ...but they never last time they sena a person after 5-6 days that too i was again & again calling them...my Rotimakers plug got burnt they said no need to replace the whole rotimaker they need to replace only the cable, now to after complaning it is almost 6 days but no body has turned up yet , while giving the complaint they dont understand any other language other than Tamil & i dont know tamil even English also they dont know ...dont know what kind of after sales service they are having ......It's my advice to all ...dont Go for Tortilla rotimaker ...i THOUGHT IT IS A LOCAL COMPANY so will get good service...but it is the worst.....The product should be baned form Selling from BigBazar....because people r seeing to big bazar & buying the product...


Sumit P

EXTERMELY DISMAYED BY THE SERVICE AND PRODUCT.
I PURCAHSED THE PRODUCT FROM BIG BAZAAR , CHINCHWAD.ON 29/4/2010.
there was problem with the roti maker where it was not switching on , was taken by Mr Ahmed shaikh on 09/10/2010 .He said that thermostat was not working ,repaired the product and gave it in a few days.Again the same problem on 13/10/2010, again repaired and returned . Surprisingly again on 20/10/2010 and unbelievably again on 23/10/2010 the same problem occurred & same action.
I have in writing the date & signature of the concerned person.Again the same problem was reported on 16/11/2010.After that it was repaired and the product was working fine for a few days.Notice that the same problem has occured for 6 times within a month & my number of servicing also were used for this. ( 6 were sued & entered out of 10.
On 14/2/2011, Handle of the roti maker suddenly was not functioning properly.Now i was charged Rs 100 as service handling charges.Now again on 14/04/2011 the same problem has reoccurred and now the sales guy Mr Pavan is talking rudly and blaming our use .And we have always have to go to big bazaar to deposit the rotimaker & then again to collect .
Very bad service and disappointing product after promise of 2 years warranty.

I purchased the roti maker referred to above. It worked fine for one month. I purchased it from Basic associates at Big bazar, khanapur road on 06/06/2010 vide Order No 716. It worked fine for about one month. After that the thermostat is not working and the rotis also are not being rolled ad they are very thick, and there is burning smell. I contacted Pradeep group co-ordinator. The said Pradeep asked to contact John Raj who only gave me honeyed assurance that he would visit me very shortly. This went on for a long time. I am a consumer under the consumers protection act and hence I claim the amount of Rs 1,875/- price of roti maker along with compensation of Rs 5,000/- for the mental loss and agony suffered by me. In today cut throat competition the company is not ready to render any service and cheating the public at large. I have lost faith in your company and claim rs 1,875/- along with compensation of Rs 5,000/- immediately

I purchased Tortilla Roti maker 2 years back and after three months the appliance stoped working. we put complaint with the local service provider and after few requests someone came and changed the heating coil. within 20 days the equipment stopped working and ever since i have been requesting for repairs but nothing happened. thereafter i stopped complaining. recently a month back i felt the need for the roti maker as my mother was not well and again put my complaint with the local service provider here. hehas been promising me that he will come and attend the problem but nothing has happened so far.
now i want to bring this company to books and go for leagal proceedings.
i want somebody to help me to reach cosumer court for the same.

The Torilla Roti Maker manufactures Roti maker using very very poor quanlity raw materials and added to this is their very very poor service.Its now almost 3 months they have taken the unit for repair and not returned yet. They don't even pick up calls. I understand for entire Hyderabad & Secunderbad they have only ONE engineer to visit the sites and same guy has to repair units in their office.

Dear Sir,

I have purchased a Tortialla Roti Maker from Basic Associates Hyderabad on[protected] Customer order form cum receipt no 290). It worked fine for 2 months and subsequently the light is not turning on and the roti's are not getting done properly. We stopped using the roti maker and complained several times to the mobile nos provided in the manual. They keep saying we are sending somebody today /tomorrow but there is no proper response or action on this from their side. these responses are been given even by the Manager ( mr. Subramanium mobile no: [protected]

Our personal experience with the roti maker has been bad because of the very POOR AFTER SALES service from the compnay and i dont recommend it to anybody for sure.

I would like to take up the complaint to Times of India as well as Deccan Chronicle regarding the above issue.

regards
UMA

SIR,
WE HAVE PURCHASE A TORTILLA ROTI MAKER ON 18/03/2009 BY CASH MEMO NO. 044 AT BANGALORE. THE SALES PERSON HAD COME AND DEMONSTRATED NICELY, WE THOUGHT IT WILL BE USEFUL. IT WAS WORKING WELL. HOWEVER, AFTER A MONTH WE HAVE NOTICED THAT THE TEFLON COATING HAS STARTED PEELING. WE HAVE LODGED A COMPLAINT WITH THE LOCAL OFFICE, FROM APRIL END, SEVERAL TIMES. WHILE SELLING SALES PERSON TOLD THAT IF ANY COMPALINT IN THE MACHINE WE WILL REPLACE WITH A MACHINE WITHIN A YEAR OF PURCHASE. BUT TILL DATE NO RESPONSE FROM THE SALES PEOPLE.KINLDY LOOK INTO THE MATTER AND DO THE NEEDFUL.

REGARDS
RAMANAN.R.V.V.
BANGALORE
[protected]
[protected]

Hi,

I purchased a tortilla roti maker on 22nd Feb, 2009 from Basic Associates and since then for 2 months it was working fine. But after that there was some problem with the thermostat and it was not working. I have called the sales person from Basic associates named Mani (mob # [protected]) but everyday he gives some excuse and ssays that he will be coming the next day. But its been more than a month now and he has not yet turned up.

People be aware if anyone from Basic Associates turns up to sale Tortilla Roti maker just beat them and throw them out of the house. These peoples are crooks...they sud be behind the the bars for forgery.

Sandeep

I purchased a Rotimaker - through Basic Associates, Malemar road, derebail, konchady, behind shree durga medical, mangalore on 7/10/2007 and the sales executive came to my residence on 10/10/2007 and gave a demo of the product. After two we used the roti maker and it worked fine. and the second time on 17/10/2007 when we tried to use the Roti maker it was not switching on. So, i lodged a complaint with the Sales Executive mr. Johnraj,...