[Resolved]  Toshiba Laptop — Repeated shut down

Dear Sir/Madam,

I have purchased Toshiba lap top around on Sept 2008.
From the starting only I am facing problem that it is directly getting shut down.
Usually this happened when i opened a mp3 file or digital camera or any other video clip to play.
I complained to local retailer but nobody helped me.
Now days it takes 2-3 times direct shut down when it starts up.Some times In between my work it directly gets shut down.
I have checked, when I operated the system with out charger connection this problem never occurred.with the connection of charger all these problems observed by me.


I have mailed about the situation to Toshiba care on Monday, February 16, 2009, 2:09 AM , for which i got a reply on Wednesday, May 20, 2009, 1:33 PM after sending reminders.

But in mail they helped me nothing.

After that I have send two reminders but got no reply.

Then I have discussed with Mr. Prashant of TIPL Call Center through number Voice: [protected] (Charges Apply),
I am providing below information.
I have deposited in HCL service point of ground floor, Kamat tower, Panaji Goa on 14.11.2009. Report No. 439.
They have not up-to-dated Bios set up as it is out of warranty, no other checks they have done till date. Only they have tested with another power adapter.
Only they have replied that in our supervision shut down never happened, according to them I have to change the mother board.( Cost will be Rs 20000/-)
They told they can not open it nor they can not take risk for out of warranty piece. Still they will charge me now RS 750/- with out testing any thing.
I have requested them to discuss with Mumbai or Pune service center for confirmation of problem or exact diagnosis, but they are unable to answer.
As discussed today I came to know that I have to register for extended warranty with in 3 months of purchase, which is never mentioned by the local dealer at Goa .
It is the mistake of Toshiba by keeping such a dealer as he is not guiding the customer properly.
Never from Toshiba or from my local dealer, I got an alert that it is problem with mother board and I have to go to service center.
Even for this problem, I have to wait a long period.
Now if it will be confirmed that the shut down problem with hardware fault, and I will receive no support, then definitely I have chosen a wrong brand which has no customer care, nor his dealer or service center is supporting to a customer.

till now no body is answering my mails from Thosiba.

Below is the details of my laptop

Model Name Satellite M300
Part Number PSMD0G-02500P
Serial Number 48340014W
OS Version Microsoft® Windows Vista™ Home Premium 6.0.6001 Service Pack 1
BIOS Version V1.80
CPU Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
Physical Memory 2048MB RAM
Hard Disk Capacity 158,476,304,384 [Byte] 147.593 [GB]

Thanks,

Regards,

Sambit Kumar Sahu,
Production Department

Cipla Ltd., Unit - IX,
Plot No. : M - 61, 62 & 63,
Verna Industrial Estate, Verna, Salcette, Goa - 403722, India .

Phone : +[protected]/946, Fax : +[protected]/953, Mobile : + 91 [protected], E-mail : sambit.[protected]@cipla.com