[Resolved]  Toshiba / Lcd - 40cv600e — LCD PANEL PROBLEM

Address:

Mumbai City, Maharashtra

I had purchased one Toshiba-LCD Model No 40cv 600E from M/s Vijay Sales-Chembur vide bill no 81-SWR05-10SIAOT 345 dtd[protected] for Rs 42,500/-. The LCD was installed by Toshiba technician on 04.5.2010. Within feq days, on one corner of the panel a damaged signal was being indicated on the screen. I had lodged a complaint and the techniian visited on 10.5.2010 and informed that the panel would have to be remoed and photographed. When the panel was removed, photographed and again replaced the damaged signal on the screen spread on the entire LCD. On 15.5.2010, i received an e-mail from M/s Aditya Electronics(Toshiba service centre) that the panel was damaged and is not under warranty. I replied to their mail on 19.5.2010 when no response was coming from M/s Aditya Electronics.
My repeated calls on phone proved futile and finally whe i gave one more mail on 25.5.2010, i was called by Shri Jeetenddra of M/s Aditya lectronics on 25.5.2010 and was informed that i had to pay for a new panel and the cost is Rs 40,000/- . Subsequently i had a mail that the cost of new panel will be Rs 40,000/-
I am not sure as to how they decided that this is a physical damage based on a photograph, and had they not disturbed the initial arrangement then at least we would have lived with a 3/4 th screen view. But their technician disturbed the panel and now the entire screen is not viewable.