Tradus — No refund, no support number, vague emails

Hi Jangoo916,

Thank you for drawing our attention through this forum.

As stated above, this is in regards to :

Order No.: 2038449
Item Id: 1385194
Amount: Rs.13900/-

Let me resolve / reply to the multiple concerns raised by you:

1.) Tradus is not a fraud site as stated by you - we are registered site and supporting 100% secure payment mode. Our address and contact details are shared on our home page. We do not have a call center number right at this point and time, however, we provide excellent customer support through email facility - this process is set up as this is transparent and you have all the discussion and statements from our side documented with you. Further, not having a direct number to reach us is not a direct indication for Tradus conducting fraudulent activities. Once again we advise that we are very much in touch with our customers through the email support

2.) We understand from the above point that your reaction is justified to some extent as you are expecting an immediate response over the phone and not willing to wait for a reply to the mail within the acknowledged time - hence you have been terming as a pathetic support system. We apologize for any inconvenience caused to you, however, let me take this opportunity to advise you that through the same support system we have communicated multiple times. To add on to it through the mail system itself we have advised you multiple times that the required action has been taken on our aide and the details are a part of the next point.

3.) You have also informed that you are yet to receive the refund from our side - kindly note that we have confirmed and documented over an email send to you informing you about the reference number as a proof. You are further requested to contact your bank regarding this issue as we have credited the same from our side. Also as suggested in the mail please share the reference number with the bank.

We wish for a speedy resolution from your bank's side to the above mentioned credit - we are unable to publish the reference number on the public forum as it is sensitive towards your account transfer information.

Once again we thank you for your kind patience and continued co-operation with us. We are also working on your feedback and our team is working towards a voice support system to answer your immediate requirements.

Let inform everybody through this forum that Tradus. in is a genuine site and we honor customer and commitments first, rest all is secondary - we will give you every support possible and continue to delight you with our services.

On this note I take this opportunity to welcome you and everybody to visit our website www.tradus.in and verify the facts yourself

Jangoo916 – Please write in to our customer care team in case you need any further help or your bank is asking for any further proof.

Regards,
Tradus

COMPLETELY AGREE, THERE IS NO DOUBT TRADUS.IN CAN BREAK ALL RECORDS WHEN IT COMES TO CHEATING AND HARASSING CUSTOMERS..

AND UR MONEY IS GONE...U CAN ONLY EMAIL AS TRADUS.IN DOES NOT HAVE A PROPER PHONE NO TO CONTACT AND FIGHT..

cancellation of the order

Please cancel my order. No 12362696