Tradus — Complaint Against Tradus.com

I placed an order (Sub Order ID 7207591_01) with Tradus.com for "Famous Juicer And Vegetable Cutter Combo". However, the seller sent only one item "Famous Juicer", they did not dispatch the "Famous Vegetable Cutter". The seller is luring buyers by displaying incorrect title and cheating them by dispatching incomplete order.. I brought this issue to tradus.com (Complaint #280253, #280266, #280394 & #280402) but they only replied "we checked with the seller and the seller confirmed that the product tittle was incorrect and the vegetable cutter is not included in it. We regret this situation however to get a direct response , we would request you to contact the seller directly by raising a request through “Ask the seller a question” in your “My Order History” Section." I have written to the seller and tradus.com several times but have not received a satisfactory reply as yet.

Looking forward to getting the matter resolved through you..