| Address: | Ahmedabad, Gujarat |
I have ordered (online) for pack of 2 sets (4nos.) sandisk cruzer edge 4 GB pendrives and i have been received pack of 2 sandisk cruzer blade 4 GB pendrives against the order id:1457043.
Company has given me a reply as below:
As we understand that the delivered product against the order id:1457043 is not same which you have ordered as Sandisk 4 GB edge pendrive currently running out of stock. But the product Sandisk4GB cruzerblade is also with same brand as well as with same price.
We will offer you a new gift voucher worth Rs.200/- as an apology token and it can be redeemed on your next purchase.
I have sent a mail as below to the company:
I have facility of missed call sms alert... i haven't received any kind of call and sms from your side.
don't make fool.... i don't want any kind of gift voucher...
either you change my product or give my money back....
if haven't receive any assurance from your end in next four working days then i have to go to the consumer forum.
Comapny revert back as below:
Dear Customer,
Sincere apologies for the inconvenience caused to you.
We would like to inform you that we have forwarded your concern against the order id:1457043 to our specialized department and we will update you with the status.
Please allow us some time, we shall get back to you in 3 working days.
Now, Company agreed to take product back but they want product first then only they will return back my money.
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We have discussed this matter with you & have documented the same via mail on the 26th March - we are waiting for your reply.
Also as discussed today, we have been co-ordinating with you & would request the co-ordnation from your side to reach a positive resolution. Kindly revert on the customer care mail so that we can resolve this for you.
The resolution that you are looking for (refund/replacement), we have already promised & documented via mail on the 25th of March - we have taken your word as the final words even without taking a look at the product/investigating it on our end. Once we receive the product back on our end we will take the necessary action against the seller in case he is found responsible for shipping the incorrect product.
Also as per our discussion we have helped you to try & understand that both the orders that you have received are of the same company (Sandisk), same product ( pendrive - 4 GB ), Same MRP & Same offer price on our website. Yes, we understand that the seller might have shipped a different model - but kindly understand that as soon as the issue was highlighted to us we looked at the zero price difference & no difference being found in the manufacturer or the storage memory we had offered Rs 200 GV for a quicker resolution to help you - However, when you disagreed, refund was offered to you. The reason thsi is pending is because the products are yet to be handed back to us. As discussed we are waiting for your final confirmation as our courier partner has already called you once as we had requested them to pick up the order, kindly inform us by relying to our last mail.
While the discussion was in progress we also came to know that you had purchased this on your name for somebody else ( Office ) & so you would need confirmation from certain individual in your organization to discuss the steps ahead. We would appreciate a quick discussion with your respective person ( office ) & inform us as we are keen to help you resolve this issue.
To sum up our discussion we have informed you & commited you in writing about the refund, however, this can only go ahead with kind co-oeration from you as & when you communicate & agree to hand back the products to us.
Regards,
Tradus CRM