Tradus — tradus not replying

Address:

Mumbai City, Maharashtra

I had ordered a cover with circle stand . I received a cover with heart shaped stand . I complaint to tradus about this. They arranged for a reverse pickup . I shared my reference number with tradus . They told me that I had to give some bank account details . I dont have a bank account . I am telling tradus this from 1 week and I told them to please send me cash or the cover with circle stand . Please tell tradus to reply as soon as possible . Thank you