Tradus — WORST CUSTOMER SUPPORT

By far the worst customer support this firm possesses in the online shopping industry. In order to cancel an order, though there is an option on their website to cancel, you just cannot cancel the order what so ever. And when you call the customer support at[protected], it takes ages to reach the concerned person and when you reach the person somehow after waiting, as soon as they hear that you want to cancel the order (as per their procedure) your call just disconnects even though if you are in the middle of a cosmopolitan city where mobile network is no issue any day. Repeat attempts through the same number will just not only go in vain but also you loose your mobile balance. Pathetic experience with them.

This is all regarding an order bearing order id 6665235 (clothing) which I wanted it to cancel as the order was pending for dispatch for a long time and the delivery would not meet my commitment. Repeated emails for cancellation have no / absurd response.All efforts, time, everything just unfruitful.

For the first time I have tried Tradus.in for something and this is my experience. I suggest fellow customers to just watch their step before you land in to such system.