Comments
Gesture/Goodwill.? I spoke to head of departments & trying to explain things over email however amazed to see such responses. What is being offered can't hide the loopholes of your tour planning team. People come to THOMAS COOK for a brand name which is taken to a different dimensions from tours experiences like above.
Reply
tcil — not reached till date
the doc no of the couriour 303482 is it booked it to rohtak in haryana and delevievered to khalilabad dist sant kabir nagar in uttar pardesh the doc booked on date 31.10.2008 so pl given the result because doc is very urgently required Dear Mr. Jain,
Our Customer Care team and senior officials have taken your case on a priority basis, with detailed responses and clarifications. Further, as a special gesture of goodwill, a holiday voucher and reimbursement in the form of a cheque has been offered to you. Please get in touch with our customer care team if you would like more clarity on the issue.
Warm Regards,
Team Thomas Cook India
Our Customer Care team and senior officials have taken your case on a priority basis, with detailed responses and clarifications. Further, as a special gesture of goodwill, a holiday voucher and reimbursement in the form of a cheque has been offered to you. Please get in touch with our customer care team if you would like more clarity on the issue.
Warm Regards,
Team Thomas Cook India
I recently booked for Andaman package with Thomas Cook for travel in April 2015. For the last 3 weeks I am struggling to get simple itinerary details. This is required for me to book my onward travels. I have sent few emails and called them several times to follow up. None of the employees (I spoke to many of them) are able to understand my request in simple English. Today, I spent my entire afternoon to talk to 3 different people (as you need to explain from start, all over to each on of them and they refuse to transfer the call to the first person). I am extremely worried about the quality of the actual holiday, if they cannot service simle request such as sending itinerary. I would like to cancel, but need to pay a heavy fine for that. Any advice?-KPS
So sorry to hear that Manik. Could you please write in to service.[protected]@in.thomascook.com with your concern in detail along with your full contact details? This will help our teams resolve your concerns.
Thanks,
Team Thomas Cook India
Thanks,
Team Thomas Cook India
Don't rely on Thomas Cook, This company runs with a bunch of Cheater and liars .
The service team as well as Sales team they don't know the simple ethic of customer relationship.
I had booked a trip for Kerala in Aug 2015 then added one of friend to the same trip, Later due to some emergency case i could not travel, from here they started showing their real character .
As per the sales team the cancellation process initiates on the same day when i raised the cancel request.
its almost one month still am waiting for my money.
I spoke with some higher management guys as well, Almost every day i spent 1 to 2 hour to get a confirmation on it.
Every time i need to explain the same history, most of time they will not receive my call though i had some of mobile number.
This is my humble request to all the customer who wants to travel with this cheat Company.
The service team as well as Sales team they don't know the simple ethic of customer relationship.
I had booked a trip for Kerala in Aug 2015 then added one of friend to the same trip, Later due to some emergency case i could not travel, from here they started showing their real character .
As per the sales team the cancellation process initiates on the same day when i raised the cancel request.
its almost one month still am waiting for my money.
I spoke with some higher management guys as well, Almost every day i spent 1 to 2 hour to get a confirmation on it.
Every time i need to explain the same history, most of time they will not receive my call though i had some of mobile number.
This is my humble request to all the customer who wants to travel with this cheat Company.
Response by Thomas Cook India -
Dear Mr. Pati,
Our sincere apologies for the delay and inconvenience caused. Hope you would appreciate Mr. Syed has been in touch and informed you that your refund has been processed and should reflect in your account in the next 6-7 working days. We would request you to treat this incident in isolation and not a representation of our usual service standard. We thank you for your understanding and wish for your continued patronage.
Best,
Team Thomas Cook India
Dear Mr. Pati,
Our sincere apologies for the delay and inconvenience caused. Hope you would appreciate Mr. Syed has been in touch and informed you that your refund has been processed and should reflect in your account in the next 6-7 working days. We would request you to treat this incident in isolation and not a representation of our usual service standard. We thank you for your understanding and wish for your continued patronage.
Best,
Team Thomas Cook India