Thomas Cook India Complaints & Reviews

Hello,
I has initiated forex transaction through Thomas Cook Online Portal and successfully Paid the amount in INR. They need KYC to be completed through online but they were unable to call me and my transaction is still on hold. After providing my email and number they still haven't call me and didn't give any response even after calling their HQ in Mumbai. I am attaching all the necessary document.
Looking forward to your...

Hi,

My Name is Shashi Bhardwaj [shashi.[protected]@tcs.com] and works with TCS and i have got forex Boderless prepaid Card in later year but in year 2021 they asked us for the replacement of card because of new guideline from RBI.

They have sent the new Borderless Prepaid Card by courier to my Australia Address, but this was not activated and when i connected to customer Care they also unable to help me.
br...

I, had booked grand europe bargain europe tour starting from 10.05.2020 to 24.05.2020 through their ranchi office. I had deposited rs. 100000/- at your jamshedpur office. I got uk visa for me and wife in january, 2020. The kolkata / ranchi office informed me that schengen visa will be processed in april as per my convenience. Thereafter i got information on 20.04.2020 that tour is cancelled due to lock down. The company asked me to avail...

I am sharing my case so that people who use currency card are aware and do not lose their hard earned money otherwise this company will not hesitate to take the last penny from your pocket through unfair and unethical trade practices.

I bought one currency card on 3rd nov'18 and let some 350+ usd amount unspent. While reloading the card recently i noticed that they have been charging me almost 9 usd per month for last 6 months...

Hi,

I have invested 20 days with thomas cook in getting our vacation visa processed. This is a night mare.. I am surprised we have such pathetic organization in business.. Ironically my visa documents are still not submitted after so much of torture.. I hate thomascook staff and company processes... Waste of money and time.. I recommend not to think abt thomascook at all and avoid stressful traval...

Thomas Cook has cheated us by false promises for our dream holidays in Andaman.

We are supposed to travel to Andaman in 2 days and the vouchers we received today is totally different to what we agreed with the Sales person Vijay Thakur.

On the booking confirmation vouchers-

1. Hotels are different to what we were promised, and what we are offered substandard hotels.

2. Snorkelling...

Hi team,
I am writing this to let you know customer experience with boarderless prepaid card is not satisfactory. Here are the problems that i am facing due to thomas cook boarderless prepaid card.
1. Though the customer care number is provided, it is not really useful as most of the times nobody attends the call or the attendee does not respond to solve the problem
2. My old card was replaced with new card and shipped...

From: krishna pattabi haridoss
Contact: 91 [protected]
Travel to: mauritius (Honeymoon)

Very poor service. No responses to any of our e-mails. We had to call up thomas cook each and every time after waiting for their response.

We had already mailed a complaint regarding the same t thomas cook. But there was no response for that either. Looks like thomas cook is not trustworthy after all.
In...

We had booked an American tour package and due to health reasons, we had to cancel the tour 1 month in advance. Thomas Cook is not refunding a single rupee even though no arrangements or ticket bookings have been done from their side. They claim that tickets are issued which is false and I am aware that airlines will refund the ticket amount if cancelled 1 month in advance. This is highly unprofessional from Thomas Cook. They...

Eight Sr citizens went to Kashmir based on Thomas cook tour package. We opted for 4 rooms. Payment made online based on their online grid for each family, took almost whole day with too much hassle. Hotel voucher not given until we check in the houseboat at Srinagar. When received the hotel voucher we realised Thoms cook sublet the tour to a local contractor. Houseboat accommodation at Srinagar was horrible, dirty toilet, revolving toilet seat, rusted pointed toilet paper stand, no hot water for bath at night or room heater.

At Pahalgam, Thomas Cook given us servant quarters with no proper access to enter the room. Revolving toilet seats, leaking health faucet, rotating washbasin tap are few highlights. After 3 days of struggle, we got apologies from Thomas Cook. No AC tempo traveler given, no park visit ticket given, no valley visit transport given as per quotation and we found this new management does not care about the promise, quotation or customers. Once money paid to them will not come back. Thomas Cook really cooked us.

Very bad experience
We booked a international tour which is called off by Thomas cook itself before one week of departure & till date they have not refunded my money in spite of my several reminders by email to Service Quality & Customer Care Team & others
I am senior citizen & all my harden money is from my pension which is given to Thomas cook in 2 months advance of our schedule trip date
Be careful while booking trip with Thomas cook

Thomas cook India service is very bad and they are lending money form customers.
Company is not following the simple customer request by making mistakes in names while booking tickets and booking flights without checking the timings between them and making travellers more worried and spoiling the whole trip to chaos. We are travelling for relaxation and they are making the trip into a worst cases and making us not to travel anymore.

Also company members are blocking the numbers if we are requested for correction or complaints against the planned travel.

Please refer to the Forex Prepaid card (Ending with 1160) issued to me from Thomas Cook Office in Malleshwaram, Bangalore.

I wish to inform that the above card was lost and I already lodged a request on your customer care number to block the card. I also requested for card replacement to email ID [protected]@thomascook.in but there is no response since last 12 days. Even I called the customer care number but they repeatedly disconnected my request. Please help..

I had made a booking with Thomas Cook for June 2023 as per details below

Tour name TC New East European Dhamaka
Tour code ZBE[protected]
Booking id CGT2305562

Since I did not get the visa appointment it was cancelled.
I received an email from them with ref. no. Full Cancellation Reminder [Incident:[protected].

But I have still not received my refund of Rs.1.00 lakh.

I had booked for Tour name TC New East European Dhamaka
Tour code ZBE[protected]
Booking id CGT2305562

I paid advance of Rs.1, 00, 000/-.

Since I did not get the visa appointment I had cancelled it. Thomas Cook
sent me email which is given below.
Full Cancellation Reminder [Incident:[protected]
Thank you for writing to Thomas Cook. We acknowledge receipt of your email and our endeavour will be to process it at the earliest.
In case you need to communicate further with us on this particular request viz. share additional data, modify request, cancel request or even follow-up, kindly do so using this email without changing the subject line.

It will help prioritize, automate allocation, facilitate retrieval of earlier threads of our mail exchanges and avoid potential duplication at our end.

Thank you for your constant support and cooperation. Keen to have your feedback on our services.

Warm Regards,
Thomas Cook (India) Ltd.

Dear Rebecca,

Greetings from Thomas Cook!

Please be informed, we are yet to receive revert from our team and already following up with them for quick closure.

As soon as we heard anything from our team will update you.

Thanks & Regards,

Hi,

I had a fraudulent transaction in my Thomas cook forex card.Attached the screenshot. Even though I haven't done this transaction.could you please help me to refund my amount.

Thanks,
Haripriya

Hello Sirs,

Need your kind attention and help here.

I have booked the below mentioned holiday tour on 1st June 2023 for me and my mother .

Tour Code: ZBE[protected]tour travel date 11th July.)
Booking id: CGT2307155
Reference No. : HD00136749

However due to some unfortunate family issue I have cancel my holiday tour.

I have requested for cancellation and refund of booking on 2nd June only. Still I was told incidents is being raised to address this and sometimes telling it cannot be refunded.

I have been calling toll free number so many times but not getting any response.
So many incidents has been raised [Incident:[protected]], [Incident:[protected]], [Incident:[protected]], but none of the incidents responded.
Most of all teh numbers are not being picked or if picked they tehy are keeping quiet on it.

Kindly help me with the refund of booking fees which me and my mother has booked .
Rs 2 lakh is very big amount for us that we have spent for booking .Booking was just made 1 day ago .So we expect a refund of this amount.

Need your urgent help in refunding the booking amount .

Thanks and Regards

APARUPA MITRA

I booked Australian delight tour package ( departure date 21st June 2023), on 21 Aprill 2023 through sales execitive Ms Shabana. On 22nd Aprill 2023, I decided to cancel it due short time gap between visa processing and departure date. On 22nd Aprill I informed Ms Shabana on her company mail id as well as whatsapp to cancel my booking and revert refund on my credit card. She told me on phone that refund request has been sent to backend team. Till date i have neither received my refund nor any revert from Thomas Cook India. My booking reference number is HP00005861. Kindly help resolve my refund issue.
Harjit Singh Bajwa.

Sir, Iam the retired Chief Engineer from Government of Tamil Nadu. During the month of August 22 myself, my uncle and my friend decided to perform journey to LONDON and PARRYS. on September22. On behalf of Mr.Chakkaravarthy advice initial deposit of rs.30000/-for each person total 90000/- paid to THOMAS COOK during the month of AUGUST22 as follows 1)AD00178896, CFT2206441. 2)AD00179999, CFT2206441, 3) AD00179136, CFT2206441. But due to delay in getting London Visa, the above Journey was cancelled. On 17th October we are decided to perform JAPAN Tour during 26th March.23. But subsquently on 9th December due to my health issue I was informed the Manager regarding the issues, and not able to perform the JAPAN Tour and requested to refund the money paid by us. But no response from the Manager Mr.CHAKKARAVARTHY.. He is not attending my phone calls also. This is my 3rd trip joining with THOMAS COOH tour . My previous experince is very nice with THOMAS COOH. This is the bitter experience due to Branch Manager. Kindly refund the money early .

I made a payment for Newzealand tour which was cancelled by Thomas cook and Sonali my contact in thomas Cook confirmed that I would get my refund it is more than 3 months and I have not received this.
I am attaching the receipt for your verification
Regards
Prasad
Tel [protected]