[Resolved]  Travelyaari.com — Extra money debited in name of cancellation charges

Hi,

I had done two transactions on 4th Dec 2011 in the name of Jagdish Dhodi from travelyaari.com ,

Following are the order number for the same :-
1. 1706881
2. 1706935

Both of the transactions were successful.

The citibank net banking failure happened first time(always happens) so i had booked the ticket twice.
Immediately the ticket was cancelled, and i had got a mail saying my whole amount will be refunded.
On continue calls to customer care people, i finally got my amount refunded back on 14th Dec 2011.

But an extra amount of 531/- rupees has been deducted same day. Why so ?
If these are cancellation charges, how it comes to 531 /- ? Since the cancellation charges are 10%.

On calling the customer care, they themselves are not able to explain why the money has been debited. Each of them giving the alternate number to call and as the reason.

Finally one of them asked me send a snapshot of the same to [protected]@travelyaari.com, now i worry how much time they will take to read and act upon on my mail. For refunding my amount itslef they took 14 days to do so, that too after calling them again and again.

I have attached the snapshot of the same. Please have a look at last two transactions.

I am fed up booking the ticket with travelyaari.com.There is always a transaction issue from travelyaari.com. This was the second time i faced the issue with money failure.