[Resolved]  TRIKONA — BILLS ARE RECEIVED WITHOUT CONNECTION

Address:

Bangalore, Karnataka

HI ALL,
I REQUESTED FOR A TRIKONA CONNECTION ON 10TH MAY 2010.THE GUY WHO CAME IN AND CHECKED THE SIGNAL STRENGTH(SURESH:[protected]) TOLD THAT THE SIGNAL STRENGTH WAS FINE AND COLLECTED RS.500 FROM ME AND TOLD THAT THE NEXT DAY HIS SUPERIOR WILL COME TO INSTALL THE CONNECTION.TO MY SURPRISE HE CAME AFTER A WEEK TIME AFTER CHASING FOR 4 DAYS AND THEN HE TOLD THAT THE SIGNAL STREBGTH IS NOT ENOUGH TO INSTALL THE CONNECTION AND THE MONEY WILL BE REFUNDED. AFTER THAT AGAIN TO MY SURPRISE I RECEIVED A SMS BILL OF RS.100 ON THE MONTH OF JUNE .I CALLED UP THE TRIKONA CARE AND REGISTERED A CASE UNDER THE REFERANCE NUMBER[protected] AND THE EXECUTIVE TOLD THAT IT WAS A ISSUE FROM THERE END AND WILL BE RECTIFIED WITHIN 20 BUSINESS DAYS. BY THE TIME AGAIN I RECEIVED A SMS BILL THE NEXT MONTH OF APPROX RS 300 AND AGAIN HAD TO CALL. CONVERSATIONS CONTINUED FOR 3 MORE MONTHS(EXECUTIVE AND TEAM LEADS NAME:D KARTIK,SIVARAJ,RANJANI,KAVITA,PREM KUMAR)
AFTER THAT I RECEIVED A HARD COPY BILL IN THE MONTH OF SEPT AND THEN WHEN I TOLD THEM THAT I WILL GO LEGAL THE TEAM LEAD(PREM KUMAR) TOLD THAT HE WILL CONFERENCE THE CALL WITH THE BANGALORE IN CHARGE(MUSTAK AHMED) ON THE CALL THEY APPOLOGISED AND REQUESTED TO WAIT AND NOT TO REGISTED ANY CASE.
I WAITED ,WAITED FOR 6 MONTHS AS I WAS NOT RECEIVING ANY MORE IRRITATING ALERS AND BILLS (TO SOME POINT I THOUGHT THE ISSUE WAS RESOLVED AND THOUGT TO LET GO RS 500)

TODAY FINALLY I RECEIVED A SMS ALERT AGAIN THAT TOO FROM THE LEGAL DEPARTMENT OF TRIKONA TO PAY RS 248.
PLEASE LOOK ON THIS ISSUE AND SUGGEST
WILL BE ABLE TO PROVIDE THE SMS AND THE HARD COPY OF THE BILL RECEIVED

THANKS
SHIPRA BHATTACHARRYA