TVC Skyshop — Refund not made / Product not Shipped

Address:

Andhra Pradesh

Hi,

I ordered an iBook from the TVC Skyshop website on 2nd March 2011. It took me to the payment page and after I entered the details, it gave me an error. So, I called up Customer Care where I was told that no order was placed from my end. I tried again from the same website and same thing happened again. I called up CC again and was told that they have not received the order hence I can place the order on the phone. So I placed the order over the phone though was not able to make the payment as I did not have an OTP for my credit Card.

They said they would be calling in an hour to confirm the payment, though never did.

Later, when i checked my account, i found out that Rs. 7490 were debited from my account twice (for the two orders placed on the website). Later in the night i recieved three order confirmation number for the same product and the SMS said it will be shipped out in 24 hours.

Since then i have been calling the Customer Service everyday. I have neither received my product, nor the refund has been made to me. TVC Skyshop is sitting on my Rs. 15000 without giving me any ETA for either product delivery or refund of my payment.

Now some observations:

- There are two different phone numbers. One for ordering and one for Custome Service
- If you want to order then your call is answered in mere 10 seconds
- If you want to get to Customer Care it will take you at least 10 mins
- None of the representatives have any clue about where the order is or when the refund will happen
- They just give you some weird commitment that the refund would be credited he next day and try to get off the phone
- It took me 15 mins of yelling to convince the rep to get in supervisor.
- Supervisor was even worse. He again gave some absurd commitment and closed the call
- They don't even have a clue when the product will be shipped out
- I tried sending a mail to their support email address. Its been 10 days and i have not received any response

As of now this is i want them to do:

- I currently have 3 order confirmation numbers (OC2573246, OC2573995, and OC2573999)
- Out of which one order (OC2573246) is already cancelled as it was phone order and i had not made any payments
- I want out of the other two, one to be cancelled and Rs. 7490 to be credited back to my account
- The product to be shipped out to me ASAP since its already 10 days that i have paid for it.

Since i have now tried reaching out to the company and have not got any response hence i am forced to submit a complain for the same.

Hope any get this issue resolved.

Tapan Tripathi
tripathi.[protected]@gmail.com