[Resolved]  Ubi, Bhatpara Branch — Delayed Payment & denied Customer Satisfaction

From :Sri Alik Kr.Delayed Bhattacharjee
44, Bindubasini Road ,
P.O. Bhatpara
Dist. 24 Pgs.(North),
Pin. 743123, West Bengal
Ph.No[protected]/Mo.[protected]
E.mail : [protected]@yahoo.co.in
UBI,Bhatpara , SB ,A/c No.118739
To
The Chief Manager (O&M&CSD)
United Bank Of India,
Customer Service Department,
Head Office,
11 , Hemanta Basu Sarani,
Kolkata700001
E.mail: [protected]@unitedbank.co.in
Sub.: Delayed Payment & Denied Customer satisfaction after Core Banking
at UBI, Bhatpara Branch.

Sir,
With due honour I lay before you the following facts for your intervention to smoothen
the payment systen at UBI, Bhatpara as it is done in other Core Banks:-

1. Previously token was issued from a separate counter to the customers for
receiving payment and susequently after verification of the signature by the
authorised man concerned , payment is made accordingly as per the serial no .
of the token issued and during that period senior citizen pensioners used to sit
on the waiting bench.

2. After implementation of Core Banking we thought that the payment will be
smoothen and time will be shorten like other Core Banks as the system of
verification of signature by another man concerned does not arrise up to a certain
amount because signature of the customer is visible on the computer's screen to the
payment officer.

3. But, we are very sorry to inform you that instead of soothening and shortening
the time a troublesome and delayed process is adopted by your UBI, Bhatpara
Branch . All the customers are to come through a long queue up to the payment
counter to receive the token and after that the checque / withdrawal slip is sent to
the man concerned to verifythe signature, after that if concerned ( bearer) staff is
available it will come back to the paying officer after verification of signature
to disburse the payment (in 100% case).

4. Please note that Senior citizens are sufficiently aged and can not stand
on the queue for such a long time as well as a long time is being lost
and not getting facilities of Core Banking like other Core Banks where signature
is verified by the concerned paying officer.

As such, your goodself will look into the matter so that senior citizen as well
as other customers are not harassed and deprived of having the benifit of Core
Banking like otherBanks where signature is verified on the screen by the paying officer .

Dated: 07.02.2010 Your's faithfully,

Alik Kr. Bhattacharjee
Copy to :
1. The Branch Manager,----- For Necessary action please
UBI, Bhatpara,
24 Pgs.(North)
West Bengal
Pin.743123
E.mail :[protected]@unitedbank.co.in
2. Chiefmanager,
Govt . Transaction Deptt.,UBI
E.mail: [protected]@unitedbank.co.in
3. [protected]@unitedbank.co.in
4. CM, Customerservice,[protected]@ubi