| Address: South Delhi, Delhi |
I had purchased an Usha pedestal fan a couple of hours ago from the company showroom at 49 Krishna Market, Kalkaji, New Delhi, on Saturday, 14-Apr-2012, for Rs. 1,958.
The shop had only one piece packed, and the cardboard packaging was damp as I was told there was a water leak in the store so all packaging was
damaged. However, since it was a Company showroom and the assurances of the staff that the product was in good condition, I took a cursory scan and bought the mentioned fan.
However, upon reaching home and opening the neatly packed package, I found the motor wire to be cut and the screws rusted. To add insult to injury, I was
told by the salesman, a Mr. Pandey, that I could come and take the DISPLAY fan instead! I called the company's contact center, where I was told
that I was at fault for buying a defective fan! After much bickering, they lodged a complaint under complaint no. [protected], and was told
one of your engineers would come on Monday.
I was contacted by the Usha engineer (his mobile no is [protected]) that he would visit me. When I called to check when he would be visiting, he replied that someone else would be coming - when he had no idea - and hadn't bothered to inform me.
It is now 4 days since I lodged my complaint, and no action has been taken by the Company to resolve the issue, and no communication has happened post-Monday.
A very disheartening fact is that like most 'lala' culture companies, this company too has knowingly cheated its consumer in its hunger for sales.
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