[Resolved]  Usha International — Electric kettle not working

The electric kettle was purchased on 04/05/2013 from New Narayani Gift House, Gariahat KMC market, Kolkata – 19. It had stopped functioning since 08/07/13. The item was taken to the shop and the shop keeper assured that it would be repaired and returned by 18/07/13. This was not done. I followed up with the shop several items with no result. I gave a complaint on the toll free number on 08/08/13. (No C [protected] ref no 640). I was told that it will be attended in 2 days. But till now nothing has been done. I had reminded five times on the toll free no., last time spoke on 28/08/13 to Amalesh Kumar. I had told that the item may be replaced if it cannot be repaired. The shop has handed over the electric kettle and not accepting any liability/responsibility for repair of the same. The service person should visit immediately at this address and replace the defective kettle. The electric kettle was purchased on 04/05/2013 from New Narayani Gift House, Gariahat KMC market, Kolkata – 19. It had stopped functioning since 08/07/13. The item was taken to the shop and the shop keeper assured that it would be repaired and returned by 18/07/13. This was not done. I followed up with the shop several items with no result. I gave a complaint on the toll free number o[censored]sha care on 08/08/13. (No C [protected] ref no 640). I was told that it will be attended in 2 days. But till now nothing has been done. I had reminded twelve times on the toll free no., last time spoke on 09/09/13 to Dipak Sharma. Every call that I make I am assured that service personnel will contact in 48 hrs, but that has not happened. He gave me the service centre no in kolkata, but that no is also switched off. I had also told that the item may be replaced if it cannot be repaired.