[Resolved]  Usha International Ltd / 56 Usha Striker Brown — Generating a regular sound which awaken us at night

Address:

North 24 Parganas, West Bengal

Sir,
I purchased a 56'' Usha Striker (Model) Brown (Color) NO. 13228 on 26.02.2010 for Rs. 1400.00 from M/S D. D. & Co., P. N. Dey Super Market, Belghoria, Kolkata-700056. This fan is covered under 2 years warranty and I am holding the warranty card for sure. But after installation of the fan it is generating a regular sound. This sound actually awakens me and my wife at night and sometime we have shifted to another room for getting rid of that sound. It is very painful when we have to endure this type of problem at summer and all the days. The reverse page of the Cash Memo gives me the two Phone No.[protected] and[protected] to lodge complaint with the Usha International Ltd. I made a formal complaint stating all the facts on 01.04.2010 vide Complaint No. 10UA02. The Technician of the service provider came after a day and he could not do anything because at that time the fan was not generating the sound and he told me that if he could not hear the sound it was not possible to do anything for him.
But the fan is indeed producing the sound which annoyed us a lot and presently it is doing so. On 24.04.2010 I made another complaint vide No. 10UA173 with the same problem including the diminishing the speed of the fan, and this time the technician came, he opened the fan and do repair work and the speed of the fan was increased.
But the problem of generating the sound was not redressed. From time to time it is producing the sound. It was stated (The produced sound on 28.06.2010 at 2.53 pm by that fan with my Wife's Mobile phone is available with me) in June 2010 and I made the formal complaint on 28.06.2010 vide No. 10UC194 and this time any technician did not attend the fan to repair or replace it. At the time of the complaint I demanded them to replace the fan with a new one. Regarding this complaint I reminded them twice on 09.07.2010 and on 22.07.2010, and they did not respond to my problem.
Now, I am applying before your kindself to redress my problem and make an arrangement to replace the fan with a new one which will not produce the sound.
Thanking you,
Faithfully Yours,
Sukriti Kumar Bowali, C/O- Dhiraj Raha, R. N. Tagore Road (Near Dr. Sur Lane), P.O.- Agarpara, Dist- North 24 Parganas, West Bengal, Kolkata-700109.