Dear Sir,
I sent following email to Usha Int.Ltd. Earlier I sent complain online but no reply received. By calling customer care telephonically they are sending their technician but he accepted that now company is not manufacturing this machine anymore and folded cloth sewing will not possible from this machine.
It is requested to do the needful.
"Dear Customer Care,
It is intimated with great concern that online complains lodged by customers are not attended properly.
I am ex-servicemen and had purchased Usha Flora sewing machine last year from Malad, Mumbai Army CSD canteen.
We have ordered for full throttle sewing machine but your dealer from Thane have supplied this model which now your company technician states that is no more manufactured as it is flopped and have some technical problems.
Problems I face: My wife is trained tailor with 3 yrs diploma course in SEWing and is working on various sewing machine since last 18 years.
Since the machine is purchased for the purpose of sewing cloths from home. This machine is having problems like stopping in between, not taking load if cloth is folded, breaking of needles as the combination of needle and the part below is not working in liasion.
We have lodge telephonic complaint couple of times.
First time your technician said that since you are not familiar with machine it happens, but my wife is having 18 yrs of experience and the machine is lying idle as it is not working as per expectation. Now your technician says that this machine is very light and not useful if you sew folded cloth from it. Now you tell me is it possible to sew any cloth without folding?
More over, since now machine is in warranty your man is coming and going but after that who will pay for service charge and What is the use of the machine which is not useful for normal working ? Moreover, the width of the wooden board is less than the wheel so it is also makes inconvenient.
It is requested to direct your dealer that this machine is to be taken back and we have been given new full throttle tailor machine at the earliest. We are ready to pay the differences, if any.
It will be appreciated if you help me solve above stated problem at the earliest as I have full faith in you customer care department but I know the dealers are much mean minded. Please note that I am exservicemen and served for 20years for our nation and would not like to go to consumer courts."
With Warm Regards,
Rajendra Waghela
[protected]
Was this information helpful?
Post your Comment