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[Resolved]  Vasan Eye Care — BAD CUSTOMER TREATMENT BY VASAN OPTICAL AND MANAGER

hi I am a Customer visited Vasan Eye care sometime in Mid of March 2011,

Here i'm desperately forced to share my bitter experience that the Vasan Eye care men behaved. and the WORST SO CALLED CUSTOMER SERVICE THEY USE TO SAY.

I had visitied One of the famous branches of Vasan Eye care in Chennai for the treatment of Eye for my relative. We were happy to hear that the consultation fees was ONLY Rs.100

For a moment - i was happy - Had all hospitals now truly realised that they're for only good service - and not for good Money...??? i was TOTALLY wrong.

After the treatment (After a long wait for the doctor to arrive - for 45 minutes)
Prescribed medicines for - Rs.425 - Then with Tests -Rs.250, and a re-visit afterfew days
Total now was - Rs.775 for a single visit....??

I was billed Rs.2500 for a glass and frame, I had paid an advance of Rs.1000 and got the bill, in 5 minutes, i changed my mind and came back and asked them to cancell my order and return my Rs.1000, (Not even left the shop)
The sales guys said, There is no chance of giving the money back, because they've already placed the order in lab and they'd have manufactured it (..lol..in 5 mins..that too in India??)

I understood he had decided to cheat me, then i asked him to confirme it with the lab - if they've prepared it. else giv my money back. when he dialed and gave the phone i heared that they've not started processing the order - they're all OK to cancel it now. at this point - the sales guy in the vasan eye opticals behaved SOOO CHEAP by PLUCKING the phone from my hand and responded as NO dont cancel it. and cut the call. he simple said me rude - come after 10 days.

I wanted to talk to higher authorities - but he wasnt givine any infor... I went directly to its admin head,
THAT GUY APPEARED PROFESSIOINAL. spoke as convincing as he can...and said he will make appropriate actions about the behaviour of sales guy. and he begged me not to make a big issue inside his room.

After two days - i spoke to him asking about return of my money...the admin guy said - NO possiblility.
The sysem has no option to cancel any order placed..(Trying to cheat saying that). We know NO Fool will design a system like that and No fool will purchase it if designed without delete opiton.

This time the Admin person DIDNOT KEEP UP HIS WORD, He simply said - do what ever you want i cannot bare responsibility for such things. i LOST MY MONEY - Rs.1000

MY KIND REQUEST: DEAR CUSTOMERS BE TRIPPLE CAREFUL BEFORE GOING TO SUCH MULTI SPECIALITY HOSPITALS - BECAUSE YOU'D NOT KNOW - ALL WHO'RE WEARING TIES AND SUITS ARE NOT ALSO ROBBERS.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  9 Comments     Updated: ShareTweet

Comments

I TOTALLY AGREE TO THIS - I HAD FACED THIS ISSUE - I AM SO UPSET MENTALLY BECAUSE OF SUCH IN HUMAN CREATURES BEING APPOINTED FOR THE MOST CARING JOBS.
Thanks for the comment i was about to vist vasan eye care
Vasan Hospital - No Value for Time.

I had visited Vasan Dental Care, panampilly nagar, Ernakulam on[protected] and got registered and consulted the doctor. After cheeckup doctor suggested to consult the specialist doctor and taken appointment on 19th 5 PM.

I reached 5 PM on 19th and informed receptionist of my arrival by giving the registration card and i was told to wait.I waited till 5.45 PM and still no response and there is no imtimation too on why it is getting delayed.I didn't understand then what is the purpose of appointment here? As you have camera on the reception area you can verify the things i have mentioned.

I have come for the appointment in between my office hours & it is unfortunate that your clinic is not giving value to time eventhough everywhere it is seen "We Care" & "We value your Time". While sitting i also noticed that no permanent person is sitting in the reception area.

I request you to have a proper process & followup for the better service so that the customers are happy and would like to have a long lasting relationship
BAD CUSTOMER TREATMENT BY VASAN OPTICAL AND MANAGER.(Even i do agree with this)
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So bad by all those vasan care centres thanks for telling even I was planning to go.
I am really sorry that you had the bad experience. But I do not feel it is true about everyone. I am saying this because for around 10 years I have been facing myopia, and all doctors used to treat me for the same. But a month back I visited Vasan at Chennai, and they told me that what I was having was something else (hypermetropia). They treated me likewise, and now I am able to see clearer than I used to.

Imagining if my eye sight would have gotten worse if I had followed the same treatment for some more time. The staff members were very kind with me as well.
I am sorry that you had a different experience. Frankly speaking, I actually feel that Vasan does a good job. My husband was treated in the Vasan Chennai branch. Now he doesn’t wear specs. He was having a power of+5 and found it difficult to see anything close to him clearly without his big specs. Now he can see clearly. And they were also good in terms of hospitality
Appears to be many have bitter experiences... thanks for saving my visit to Vasan eye care
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Thanks for sharing ur experience I can't believe it Vasan eye care is so bad n n Chennai Vasan eye care may be its gud but not wherever

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    Customer satisfaction rating
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    Vasan Eye Care Hospital Phone
    +91 43 1408 9000
    Vasan Eye Care Hospital Address
    No. 15A, Thillainagar Main Road., Trichy, India - 620018
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