[Resolved] Vasan Eye Care — Very bad service - OPTICALS
I visited Vasan Eye Care in Cochin in Feb 2012 for checking out the right spectacles required for my short shortsightedness. Though in the initial visits, they seem to be caring and showing professionalism. After the initial checkup was completed, I was advised to go for opticals from their center. I informed being a first time user, I need their guidance to select the right frame and lenses, here started the trap was laid. I was lured with all the fancy and expensive frames and lenses available and promised with all warranty or replacement or guarantee for any kind of problems if any. After I selected the frame and lenses of my choice, I received the spectacles within a week. When I found some problems of misalignment and problem using the spectacles, I informed them about this and they were trying to convince that it is becos of my first time use, that I feel these issues. They advised me to continue using for two weeks. Again after using for almost a month, it was a nightmare to put on my specs. I approached them again, now they asked me to leave it there for them to check it thoroughly. After a week, when I collected my spectacles, I was told there were some problems with the lenses and it has been replaced (as promised). Now I found another problem that its transition feature was not functional (day night). Again when complained they replaced the lenses. Now this problem was resolved, I found the specs having issues of selective areas on the lenses having different viewing power. When I reported this, I was told that this is what they can offer, if I need a better lens I have to shell out more money!! When I told them I would report this to their management and consumer court, they dont seem to be perturbed (as it can be seen from the various complaints on the internet).
After paying more than Rs. 20,000 for the frame and lenses if I have to go through all these pains, I'm surely not a person to be satisfied and to keep quite. I dont think it we (as consumers) should keep quite with these kind of day light robbery. If they are not bothered or concerned about consumers like us, they dont exist. Consumers, it is your eye and money. Wake up, dont get cheated or lured. Plz avoid VASAN Eye Care anywhere in India.
Complaint marked as Resolved Aug 13, 2020