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[Resolved]  Vasan Eye Care — wrong prescription and looting money

Hi I had got my eye test done in Vasan Eye Care Shimoga, where I was told about increase in my specs power after whole day investigation. When I ordered the specs FRAME alone coasted 2500 Rs and I was told to choose high index lenses as I had high power. Totally bill came up to 8500 Rs. They even promised that my specs glasses will be thin as I chose high index lens. When I got my specs,I got the shock. It was very thick and I used to get irritation whenever I wore that. I used to get headache and my eyes used to water so bad By then I had shifted to Bangalore, so I consulted Vasan Eye Care in Bommasandra There again they tested my eyes and told my specs power has not changed at all..!! Still they were forcing me to wear the new specs which were prescribed by Shimoga VIC, to get adjusted. I didn’t agree and told them to give my money back.. till now they have not agreed for refunding.. When there was no change in power why they prescribed new specs?? Now they are telling they can only change the lens of my spces according to new prescription given by Vasan Eye Care Bommasandra.. When my old spec is fine, why I should spend 8500 for new specs with same power?? Please don’t go to Vasan Eye Care even by chance
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

I am really sorry you had to face such an experience, but I have to say that I have rather received a better response from their team. I have been to other eye care centres before, both in Amritsar and Bangalore, but consistent headache and eye strain got reduced after I visited the Bangalore branch of Vasan. Presently my mother is also undergoing treatment there.
Sorry that you had such an experience. It was different for me when I visited the Vasan Delhi branch.

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    Vasan Eye Care Hospital
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    95
    Pending
    0
    Resolved
    23
    Vasan Eye Care Hospital Phone
    +91 43 1408 9000
    Vasan Eye Care Hospital Address
    No. 15A, Thillainagar Main Road., Trichy, India - 620018
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