[Resolved]  Vasanth & Co - Branch - Mylapore — Whirlpool Washing Machine - Vasanth & Co

Address:

Chennai, Tamil Nadu

Purchased a washing machine at Vasanth & co, Branch - Mylapore on 25th August 2012, while making payment for machine, they have confirmed that the washing machine would be delivered on 26th August 2012 before noon. However I got the machine delivered on 27th August 2012 at 8.pm after several follow ups.
When I opened the carton box, I got shocked, because its display piece, some scratches is there (Big and small). Clearly it is stated that the machine was already used one.
I logged a complained at Vasanth & Co, regarding this. As usual they never care about customer. They are telling some procedure like, someone has to come from Whirlpool, and he has to certify that the piece was demo (Displayed). I waited till the person come and check the product.
Today around 1’0’ Clock, that person has come and confirmed that the piece is displayed one (not new piece) or demo and some scratches are there.
I don’t know, To whom I have to contact for replacement?
Can anyone assist me?
Bill no [protected] Dt[protected] – Bill Name : Ananth Prabhu
Product name : whirlpool SA w/m Ace 68A