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[Resolved]  Ventair India — Defective Cooking Hob

I bought a Ventair Cooking Hob on 18th February. After using it for only 5 months the cooking hobs surface made from poor quality got blasted.
We tried to contact the company but none has turned up and we recieved terrific bad behaviour. I also urge everyone not to buy product from this company "Ventair". The only thing they do is mis behaviour and intructing you to call other person of the company.

P.S. - At this moment I dont have the snaps of the blasted glass at my pc will upload it at my next writing.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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I have purchased a Ventair chimney on june'2010. Within 4-5 months one of its lamp not working. We phoned them and they came and took the lamp and said it gets fused. We have to buy it . He gave us his phone number but no one is receiving it. It is about one month nobody giving any solution. I checked the point from where the bulb is taken and
found there is no power. They have taken my good bulb by cheating me. This is the service of ventair.

Ananta Kumar De

Ph:[protected]

Kolkata
To extend the previous writing...
We have approached the Consumer Forum Kolkata branch, and now when the company has got a call from the forum, they not only refuse to appear before the officials of the forum but also called us and repeated if not accelerated their rude behaviour.
They claimed their cooking hob surface which is made up of glass to be toughened and tempered(heat) one while selling and now when I asked them how can a tempered glass get blast out of heat, they claim it as normal and can happen.
How can a company which produces such a delicate yet dangerous product like LPG cooking oven can make such an unsafe product and yet sell more to customers all over India. This company should be banned or Goverment should test each of these product and then only should allow them to sell.
I urge all Customers to avoid buying these unsafe Cooking oven ( Glass Cooking Hobs) or some accident can happen anytime.
Me and my wife just survived bcoz of gods grace as the cooking hob blasted when we were just out of the kitchen for 2 mins.
P.S.- I bought a chimney from them also as a combo product along with the cooking hob and that is also not an effective machine.

Ventair India — Urgent help

I have recently purchased Ventair Products: Water purifier which is not upto the industry standards... Has anyone been able to take any kind of Legal action towards Ventair? They are simply not responding to my constant complaints and are not at all willing to help out in any way.. kindly advise
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I bought ventair induction cooker at Asansol in an Exhibition in 2009. Before expire of warranty period it did not work. Contact nos.given on the receipts were of no use.
I bought a ventair chimney in April 2011. It was working fine but after the 1st servicing, it started making noise. Repeated calls and complain bookings have gone to deaf's ear. Normally customer care does not pick up phone and if by chance they pick up they give silly excuses. I can not blame the company, it is the staff who are poorly trained, unskilled.
I shall advice people to avoid buying products from Ventair as the after sales service is very poor.
Bidhan Ch Mondal
Kolkata

indicator light not working

Chimney indicator light not working since last 15 days

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    VentAir / Multiplex Appliances
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    10
    Pending
    0
    Resolved
    3
    VentAir / Multiplex Appliances Phone
    +91 99 5335 5921
    +91 33 2532 9125
    VentAir / Multiplex Appliances Address
    9E, B.T. Road, Paik Para, Sobji Bagan, Satpukur, Kolkata, West Bengal, India - 700 002
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