[Resolved]  Via.com/air Ticket — cancelling the ticket without any notice

Address:

Delhi

This is in regard to my online booking through www.via.com from New Delhi - Srinagar for 13/05/2012. This is the e-mail confirmation i got


Thank you for your reservation made through Via. Please use this email as a confirmation of your booking.

Your Booking Details
Via Booking Reference Number: FMN0M2Y2DAG

Your Booking
Airline GoAir
Flying From Delhi
Flying To Srinagar
Date of Journey 0345 PM, 13 May
We will get back to you with your Airline PNR in a short while.
Total Price Rs.7121.0
Passenger Details
1. Mr Syed Arif

After getting a confirmation e-mail i also got a call confirming my ticket. Two hours latter i again got a call stating that there has been a change in airfare and i am supposed to pay an extra Rs5000 to confirm the ticket.

By then i had already booked a cab and fixed a meeting in Srinagar for 6 pm. On repeated request they did not bother to confirm the ticket of the previous confirmed booking.

The service has been absolutely pathetic and the customer concern level zero. I am taking this matter to the media as well as consumer court.