[Resolved]  Videocon LCD TV — Complaint against Videocon 32 inch LCD TV

Address:Thane, Maharashtra

Respected Sir,

I am Harshadevsinh Jhala from Thane-Mumbai. I brought Videocon 32 inch LCD TV worth RS 26500 from Next Electronic store on August 2010 and manufacture provided the 1 year manufacture warranty. In February 2012 My LCD Stop working and the picture is stretched and divided horizontally in two part with big dark black line. I had launch complain to Videocon service center on 26th Feb 2012 (Complain no=THA[protected]), after 2 days engineer come to my home and check my LCD and told me that LCD panel is gone and I need to replace it with new panel worth RS 17500.

This is unacceptable within 1 year and 6 month I need to again pay RS 17500 for new panel. I had a several call with Videocon India head and Next Electronic Store India head and they said that company gives only for 1 year warranty after that company is not responsible for any damage. This company is using so chip component which work only for 1 year after that it would damage any time.

I can understand this is electronic component I could damage, I can ready to pay for Rs 1000 or 2000, but how come I again pay Rs 17500 to them for new panel this amount is good as new LCD TV price now a days.

Would you please help me out to sort out this case?

Thank you and Regards,
Harshdevsinh P. Jhala
Mobile No. +91-[protected]
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Complaint marked as Resolved 
Verified Support
Oct 27, 2015
Videocon Industries Customer Care's response
Dear Leena Patel,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team
Complaint comments 

Comments

I agree to the complaint made by Suresh.

I've bought Videocon Integra 32 Classic Model in March and faced couple of issues with it. Initially the remote was partially working, hence I got it replaced.

I've a Onida DVD player and the remote of Onida DVD player works on my TV. I've complaint about this to videocon, but as per the technician, they cannot do anything about this. Its is so annoying that everytime I try to Fast Forward the movie, my TV switches off as the Fast Forward button of my Onida DVD player works as Power button of my TV. Many such functions are operated by Onida Remote. It is frustrating at times...

Another problem I had with my TV was... the color of the TV became absurd... I called the technician and got it fixed.

Next and the biggest problem that I faced recently (Last week) is suddenly my Television stopped working. Nothing happens..
The technician did some troubleshooting and concluded that the Board (I dont know which board is this) is faulty and need to get it replaced. As my TV is in warranty I'm getting this replaced for free.. But its been more than a week and I haven't got the replacement yet. It was suppose to be replaced within 2 days as promised by the technician by the promise is not fulfilled yet.

I'm without my TV since so many days now.

Its really annoying... The customer service is baaaad.

videocon lcd 32 — NOT WORKING

To,
The Manager,
Customer Care Service.
Videocon Limited,
Mumbai


Re: - Integra 32 LCD T.V
Chassis No.[protected]
D.O.P- 24th March, 2008.

Dear Sir,

We had purchased above said T.V from M/s. Vijay Sales vid their invoice No. ORD2092111 Dated 21st March, 2008. This T.V was delivered at our residence on 24th March, 2008.

This T.V started showing NICOM STEREO in 1st week of July now and then.
We lodged a complaint with Videocon Sales and Services (Kandivali) on 8th July, 2008 under refence No.[protected].

Four service Engineers came to our residence during the period 8th July to 25th July. All were of the same opinion that if it is not repairable replacement will be made. On 04th August one Mr. Govind Jire came to our residence and took away some mechanical part from the said T.V for repair. On 9th August he came with the part and fix the said part in the T.V but it was no better then before.

Finally he reached to a conclusion that this T.V cannot be repaired but has to be replaced. We were also not agreeing to accept repaired T.V because we had hardly used our new T.V.

Mr. Govind Jire arranged tele talk with their Manager Mr.Tushar with the undersigned. It was mutually agreed upon by us that within 15 days i.e by 25th of August a new T.V as a replacement will be given to us.

We like to bring to your notice that if within 15 days new T.V is not given to us we will have no option then to go to consumer’s court because we have already suffered for 45 days with out T.V.

We hope you will take necessary measures to solve this problem.

Thanking you,
Yours faithfully,



(Suresh Sharma)

Videocon — LCD TV 32 inch not working

Hi,

I have brought Videocon LCD 32 inch TV from Vijay sales last month. There was some panel problem.
I have complaint serverl times but no response from the Support Desk of Videocon. They have taken
my TV to their Service center Takecare[protected] I have called up there but no response.
Pls can you please help me out.

Ramkrishna Patil
Mob No.[protected]
Hello All,

Reader of this blog above mentioned claim is positive...
Same thing happened with me also...
I bought Videocon Hurricane 32'' LCD TV on 4th June 2011 and now I 'm getting same problem mentioned above.

And they are asking for panel replacement...

What the is this panel cost is same as TV cost :(

I thing we must get replacement for the same...
Hello,

I had purchased Videocon Hurricane 32 (manufactured : Jan 2011) which is used only for about 6 months by us. Now there is problems started with display. Within a minute horizontal/Vertical lines started & display is getting blurred and eventually non-visible.

Electrician checked & commented that the panel used in it is of Samsung & the model of panel used is having manufacturing defect from the start. He also commented that even in Samsung TVs, the same Panel were used are eventually had the same problems & the LCD panel needs to be replaced. The cost of the same is around 10, 500/-.

Can company do anything in this?
Dear Leena Patel,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team

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