[Resolved]  Vijay Sales — CUSTOMER SERVICE

Date: 06/09/2011

To,
Vijay Sales,
Tanai Planet, Babhola Naka,
Vasai (W),

Subject: Complaint received on Purchase of Onida Microwave 20CJS26S G211G01907 Code: [protected], Date:07/08/2011).by Mrs. Stella Dias

Respected Sir/Madam,

We have received the complaint from Mrs. Stella Dias who is the resident 404, 4th floor, Rajhan’s Complex, Near Gonsalo Garcia Church, Vasai (W). This Complaint is against Vijay Sales that she has purchased a Onida Microwave 20CJS26S G211G01907 Code: [protected] Date: 07/08/2011 which is not working properly from the time it has been purchased.

According to Mrs. Stella Dias, after complaining 7-8 times, she has not received any service from the company. It was told to her that the technician would come on 1st September but no one turned up and then they told again the concerned person will come on 3rd September but no one came and then she was assured that the concern person will visit on 06/09/2011 but so far no one is come and they are not picking up the calls and even if they pick up they keep on telling we will call back in 10mins but no response.

So We Request you to take the necessary action at the earliest otherwise we have to take this complaint
to the Consumer Forum, So Please look into this matter at the Earliest.


WE NEED AN URGENT ATTENTION & ACTION ON THIS MATTER AT THE EARLIEST.


Waiting for your reply on Urgent basis.

Thanking You,
Yours Faithfully,

Mr. Hiten Mehta
Gen Secretary (North Central District)
HUMAN RIGHTS MOVEMENT OF INDIA
Miraj Metals,
601 Cello Plaza, V. P. Road, Vile Parle (W),
Mumbai 56. Ph: 26110761/62

Samsung Side by Side refrigerator — Not bother to provide demo even after three day continuous follow up by calling Care care

I have purchase Samsung Side by Side Refrigerator on 27th Oct 2011, from PAI International - Rajajinagar. I repeatedly called to Samsung customer care center for the demo. Till today (i.e., after 3 days)Technical team from Samsung have not attended to provide demo on this product.

Being a big brand they are very poor in providing good service to customer

Big brand should not be meant only for advertising. Big brand name suits for the companies which satisfy customer need .

This is the first Samsung product I purchase and this will be the last product too. Even I advise my friends and colleagues too

Thanks Samsung

Thejesh.V

Vijay Sales Ahmedabad. — AC Product & Services

I brought ONIDA make AC from VIJAY SALES,AHMEDABAD. on 17.03.2011.The installation was not proper from starting and problem was also there in AC.
We are not getting satisfactory performance from AC.Neither VIAJY SALES nor ONIDA take any action to short out the matter and not providing proper services.

I feel there is a problem in the AC so,I want immediately replacement of ONIDA AC from VijaySales.

Regards,

Mukesh Banker
Mob.[protected]

My self Rahul Deshpande from Pune iam a Finance Head in Cummins Ltd.I Purchased a Hitachi Air Conditioner from Satara Road Vijay Sales Branch
these people convinced me that the AC installation will be done and charged me the installation amt.The installation person fro hitachi came and installed the AC in such a bad way that the entire wall had a big hole and was not packed.We informed the branch head of Satara Road Pune he did not even revert back nor an apology came from his side.We are very upset with the service of Vijay Sales & request all you customers not to purchase any electronic fro Vijay Sales my trust is completely gone towards Vijay Sales once again let me tell you people that your company should not last for long.

Rahul Deshpande,
Pune
[protected]

Once sold they don't bother
My complaint doesnt even figure in their list and each time i was told to file fresh complaint and that manager will call back . still waiting. BETTER TO BUY STUFF IN OUTISDE MARKET AS REALLY NO DIFFERENCE

Vijay Sales — samsung ace plus

Mene ek month phale new ph parches kiya uske bad mene ph chak karvYa usne kaha ph gery ka he vijal selas wala gry ka mal bechta he koi ans nahi dete he .kya karu

FROM BINOY A.CHAKRABORTY-MIRA ROAD. PURCHASED OG AIR CONDITION 1.5. TON AT THE COST OF RS.25000/- FROM VIJAY SALES, MIRA ROAD BRANCH DATED 17.4.2010. IT HAS STARTED GIVING ME PROBLEM RIGHT AFTER ONE MONTH. AT END OF THE YEAR THERE WAS A GAS LEAKAGE.NOW IT HAS STATED MAKING NOISE, UNBEARABLE NOISE.
M/S. ETA GENERAL P.LTD.EXECUTIVES DONT RESPOND TO MY PHONE CALS.
PLEASE TEL ME WHERE SHOULD I GO. SHOULD IT BE SCRAPPED AFTER AT THIS. STAGE. WHO WILL BEAR THE COST????

CUSTOMER
BINOY A.CHAKRABORTY
main id:[protected]@rediffmail.com

hi
i think vijay sales is not interested for their customers at all..their only intention is to sell products and cheat them and earn money...very very bad service from vijay sales customer care and from service center ..they can only make fools to the customer.. i hve purchased F N D home theater from vijay sales from the last ten days they are making me fool and giving wrong information's...they transfer my call to some other department and keeping me hold. and give wrong information's ..no one is bothered...if any senior manager or any responsible person is reading this complaint...i request you to please look in to this matter


regards

vinod shetty [protected]

I am a regular customer of Vijay Sales Mumbai. Many items I have purchased from Vijay Sales and there was not a single complaint. But in Sep/October 2012 I purchased one laptop (dell inspiron) worth Rs.46000/= suddenly in January 2013 its all the USB ports stopped working. As per the directions I have contacted dell support. Finally one day dell person told me that some part is to be replaced and it will be done within two days...then..net day...then next week...and so on. Finally I asked them to replace the system. Initially the concerned person in Vijay Sales and the dell person were reluctant to accept it, but finally when I said that the matter will be taken to the court, they replaced the system. But I am very sorry to state the condition of service provided by the DELL and VS...within 24hrs. of purchase of the(new upgraded) system I found that its CD ROM is not working...again same process...part will be changed...part not available...revised date..and so on. .The concerned sales man in VS is not able to give any reply. First of all this is the question mark on the products of DELL. Even it seems that in the new case the faulty system was packed without proper inspection and they have found VS as one of the outlet to sell their faulty products. Hope VS and DELL will take note of it.
Regards
NARESH CHANDRA
[protected]

I am one of customer of Vijay sales (Thane) i have a very bad experience from vijay sales before 6 months i purchase one A.c. from LLoyd rs. with 5 year warranty free service this ac is very good in only 10-12 days. after that the ac is not working properly we booked complaint 10 times then they send boy to wash the machine and the compressor is working only 2-3 days we bear this problem. In Lloyd her customer care dept. some leena madam and suhas, Mr. jahangir told us we will send some with in 24 hrs but 2-3 days continuously complaint no person will come like apply apply no reply very bad vijay sales and very bad the LLoyd.
R.K. Machine Tools
25955287

Vijay sales in ulhasnagar give poor service to me .15 oct 2013 I bought TV from vijay sales .no one can 8 days left but no one come to fitting my tv.

I have purchased 47” LED of LG vide your bill No.16-MR08-13SIAOUF 160 dated 18th August 2013. I Finalised the the product after seeing the specification sticker on tv which showed me 3D tv with Magic remote and As per sticker of the product you have to provide 3D remote, 3D Glass & Magic Remote which was not there in the box. Moreover when your person delivered the LED, almost everything is in broken seal condition. It is almost 2 month since I am following up the issue with your sales person. Unfortunately I have not received proper response from your side. On my continuous follow up, your sales person has lodged complaint on LG care on my behalf and when today the technician from LG inspected the LED he confirmed the mismatch of the product with its description. Now you are left with the only option to replace the product and provide me the proper product. I am fed up of the follow up. I have bought the product from you because of brand image in the market but I am sorry to say that the level of response you people are giving is highly disappointing.

I am also attaching the pic of your tv which clearly shows that this tv is 3d, But this is non 3D tv (as the lg person told me). This is possible in case your mira road branch has provided me the open and used product or this is the practice of cheating the customers.

I was having an option to stop the payment of this product but i am not doing this because i dont want to cheat any body and i am clearing each and every EMI.

I request Mr. Nanu Gupta & Mr. Ashish Gupta to personally look after this matter

Vijay Sales — Installation

Lassy sarvies vijay sales in Hadapsar branch
My name is prakash Nagarkar i have parches PANASONIC AC (CS-UC12QKY2)in 27/04/2014
Today 3/05/2014 not instollation
customer care giveing me ans par day difrent rejan
I am not satisfied vijay sale sarvies
plz help me
[protected]

Lassy sarvies vijay sales in Hadapsar branch
My name is prakash Nagarkar i have parches PANASONIC AC (CS-UC12QKY2)in 27/04/2014
Today 3/05/2014 not instollation
customer care giveing me ans par day difrent rejan
I am not satisfied vijay sale sarvies
plz help me
[protected]

Lassy sarvies vijay sales in Hadapsar branch
My name is prakash Nagarkar i have parches PANASONIC AC (CS-UC12QKY2)in 27/04/2014
Today 3/05/2014 not instollation
customer care giveing me ans par day difrent rejan
I am not satisfied vijay sale sarvies
plz help me
[protected]

Delivery not come date has given on 26 June but but noo

I had purchased HP Laptop 15BS661TX (CND7469JLQ) on 21st April, 2018 from Vijay Sales for Rs. 40990 (paid Rs. 12990 and balance by HDFC loan)vide bill no. V.No. 108-R-SIF-426.

After 1 Month on the keys came out and we complained about it at the store, but they told us that we have to pay for this.

How can the key come out, this means that Vijay store is selling defective pieces.

I had purchased HP Laptop 15BS661TX (CND7469JLQ) on 21st April, 2018 from Vijay Sales for Rs. 40990 (paid Rs. 12990 and balance by HDFC loan)vide bill no. V.No. 108-R-SIF-426.

After 1 Month on the keys came out and we complained about it at the store, but they told us that we have to pay for this.

How can the key come out, this means that Vijay store is selling defective pieces.