[Resolved]  Vinayak Gas King Bhopal (Hindustan Petroleum Corporation) — transfer of gas from bza to gnt

Address:

Guntur, Andhra Pradesh

Respected Sir,
myself N.varalakshmi customer of hp gas from the last 1year at VZA & requested the HP gas dealer at vza (SRI DHARAM GAS ENTERPRISES, KRINSHNA LANKA ,VIJAYAWADA)to transfer to gnt.it took more than 3 days to transfer ,we suffered a lot in these days .
After moving to gnt here at MADHURI GAS ENTERPRISES,8-23-32/1,SEETHARAM NAGAR,GUNTUR saying that the documents are not matching.these people saying that "HOW THE PEOPLE OF VZA TRANSFERED TO GUNTUR".The people(HP GAS) at GUNTUR are in a position that they donot know that PAN CARD can be taken as a IDENTITY PROOF as a citizen.My mothers maiden name is BALUSUPATI.I have all my certificates & pan card in my mothers maiden name as BALUSUPATI VARALAKSHMI.These people of GNT are asking for the proof on my mother-in-laws intial,which is not available
the person sitting at MADHURI GAS ENTERPRISES,8-23-32/1,SEETHARAM
NAGAR,GUNTUR saying that

"MYSELF IS FRAUD & TRYING TO TAKE THE CONNECTION ON BINAMI NAME.HE SHOUTED AT ME STATING THAT IAM MISUSING THE GAS CONNECTION BY GIVING FALSE ASSURANCE"

NOTE;GNT DEALER (CODE;467080) & SALES OFFICER (SIVA SANKAR) didn't have proper coordination between them .Firstly both of them are not cut & clear of what doc. required for transfer.The information given by your SO is different from your dealer.I called SO ,after listening all to my problem ,he asked me to call after 2 days ,he said that he is busy & he has more imp work than the CUSTOMER'S .This is not the proper way to handle the customers.People trust your ESTEEM Org & come to you for service.You need to show the power of caption (YOUR FRIENDLY GAS) in your work & service
Taking into consideration as the WORST EXPERIENCE,to be taken into the immediate effect I need an apology from the dealer as well as from your organisation,I personally believe this org is a prestigious& respectable org & they do respect & also retain the customers for a long time
YOURS FAITHFULLY
N.VARALAKSHMI