[Resolved]  Virgin Mobile — Illegal deduction of balance

Address:

Aligarh, Uttar Pradesh

I am a customer of VIRGIN MOBILE no. [protected]. Recharge of Rs. 19 was done on[protected]. Message for balance of Rs.17.23 was recieved from 58473 at 18:42 hrs on[protected]. Just after few minutes Rs.15 deducted from the balance, immediately I talked to Customer Care no.125555 and the person attended the call, introduced himself as Mr. Subash. He told me that MEDIA service on VBYTES was activated before few days. When I asked the detail, he changed his words and said RINGTONE is downloaded on[protected] at 18:40 hrs. He was totally wrong and no ringtone was downloaded. The diducted amount of Rs.15 must be added in my balance.
S A KHAN