[Resolved] Virgin Mobile — disconnected outgoing calls

atbeing abhishek

from Delhi, Delhi

Address:

South 24 Parganas, West Bengal

My mobile no. [protected], on 20 th may virgin mobile cancels my outgoing without any prior information... On the grounds of low usage... I called Cust care from the same no it says... " all our customer care representative are busy on another call... Plz try later. " and it gets disconnected of its own... Because of that reason I am contacting them through toll free no... First time i contacted them was on 23rd may , the customer care representative promised me the line would be started in 24 hours.. After 24 hours as they failed their words I contacted them again... They said they are having network issue it will be started in 24 hours. But it didn't. After that I went out of Kolkata.. So I couldn't contact them... And they did not start the line yet. From them every time I am calling they are asking same question on whose name the sim was taken... Address last recharge amount and after verification they are saying within48 hours the problem will be resolved. Its about to be a month and they are now just keep on saying 48 hours with no fruitful result.. I insist this forum to help me...

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Anoop O P

Virgin Mobile — Bills are not getting

My have take one Virgin Mobile connection on 5th Nov-08 and after taking this connection i am facing lot of issuse...

I have send several mails to virgin customer care and i am not yet received any repply s.

i am not received February, March, April Month bills till date.

i cant claim my Reimbursement because of the non availalbilty of the bills. Today is the last day for Reimbursement claim.

Becase of nonavailability of my virgin bills i have lost Rs 1821/- (Last 3 month bill amount =1821 (686+344+591) )

i request you to do the needfull.

babu T

from Bengaluru, Karnataka

Virgin Mobile — No Bills Received

I have taken Virgin Mobile connection from Bangalore (mob # [protected]) & its a post paid, from beginning till date i have not received a single hard copy bill, on request finally they sent me email bill last month. Though my payment is through auto debit, every month my outgoing is disconnected and i have to pay cash. I realy dnot know what is the problem with Virgin Mobile. why they are not sending the bill.

hellodearashok

from Mumbai, Maharashtra

Virgin Mobile — sim not working or disconnected

SIR

I PARCHSED A SIM OF VIRGIN MOBILE NO.:[protected] FROM AJIT COMMUNICATION ,# 92 PHASE -II, RAMDARBAR CHD ,IT WORKS FOR TWO DAYS AND AFTER THAT IT WAS DISCONNECTED BY NETWORK PROVIDER,I MAKE A CALL TO CUSTOMER CARE VIRGIN BUT FAIL ,CUSTOMER CARE SAID THAT ID PROOF ARE NOT SUBMITED BY VENDOR ,I MAKE CALLS SO MANY TIME AND PERSONALLY MEET THE VENDOR OF AJIT COMM. RAMDARBAR, HE ALWAYS SAID " IT WILL WORK IN TEN MINUTES. PLS TAKE NECESSARY ACTION AGAINTS AJIT COMMUNICATION

ASHOK CHOUHAN
#178,EKA VIHAR ,BALTANA,DISTT MOHALI
[protected]

kosmos

from Gurgaon, Haryana

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Syed Afzal Rizvi

Virgin Mobile — Bills

I have a Virgin Mobile phone which I had purchased from a HotSpot store in Delhi.My phone number is [protected]. From last three months, whenever I recharge my phone, the whole amount is deducted. I spoke to different people in the customer service dept., but they go on telling me that I have downloaded this and that, which is not the truth, as I do not download anything. They tell me that I have downloaded wallpapers, and if you see the wallpapers of Virgin, they are so NASTY, you will atonce come to know about their choice, standards and quality.I had spoken to the Supervisors , Ershu & Naresh, who had told to me that they are diactivating my caller tunes, and every month I have a caller tune for which they have a reason to deduct atleat 30 to 45 rupees a month.Inspite of asking for the services, it gets activated and the customer services agents dosen't have an answer to it and are not ready to transfer the calls to the Supervisors, who are also hopeless. The customer service agents only say that they are disconnecting the call , as they cannot speak too much. May be they are having a ding in their performance, if they speak for long, may our issues get resolved or not, they are not bothered.They promise call backs from Supervisors, which till date I have not received.This is one of the worst services of India, and I request all Indians not to buy a Virgin Mobile and be FOOLED....

Sekhar515

from Hyderabad, Telangana

Am a Virgin GSM customer for almost 6 years. Now they have barred my out going calls as I haven't submitted the documents. Tried to reach the customer care number and got to hold them for 45min and the only answer they are giving is submit the documents in any docomo showroom. Following their instructions with patience, I tried to submit the documents but all the docomo showrooms are not accepting the papers. They said Virgin is not part of Docomo. When I call the customer care and ask her to speak with one of the store person, she didn't even tried to ask any details and not ready to accept the fact that they wont help customers. I cant even port my network now (As outgoing is barred). The kind of response they are giving is vague and that is completely S**T. I need to get this resolved soon. Can any body help?

I tried to reach four stores and now they want me to go main store to fix the problem. Which is 45 Km from my house. They hung up the call and now am unable to reach them through 121.

Mailed the issue many times to tata docmo and Virgin and there compalint online form is not even working and it is completely crap..

Worst service that I ever faced.