Virgin Mobile — Misleading unlimited text messaging for 19.99 plan/ Lack of disclosure of the rules

I have been a prepaid customer with virgin mobile for at least 3 1/2 years. I origonally had my daughter's prepay account set up to where they would only top her up every 90 days and take only 20.00 out my account at that time. When they started up the unlimited text for 19.99 a month plan I signed up for that and was under the impression that I was in that plan continuously on a monthly basis unless I changed the plan on my online account. I signed up back in the beginning of 2008 or earlier. My daughter has done nothing but send text messages she rarely made outbound calls or received incoming calls because we were both under the impression the 20.00 a month fee was going towards the unlimited text each month. I just so happened to call and check on the balance in my bank account yesterday and noticed I was in overdraft and had just got paid yesterday. My entire account was wiped out because I just discovered for at least the last 60 days on a a daily basis my account was charged multiple times a day by virgin mobile in top up charges. I was charged 4 and 5 times a day at all hours of the morning and night even when my daughter was in class or asleep. From 2/10/09 through 4/9/10 I was charged $21.30 16 times and $10.65 80 times totalling almost 1300.00. In total after wiping my bank account out, took my entire paycheck I just received unbenounced to me, this has been well over $2000.00 that I have lost behind this foolishness. and when I called virgin mobile all they could tell me was that I misunderstood that I needed to go online every month and hit UPDATE so that my unlimited text messages would still be in effect each month for 19.99 even though when you log in the box for that option is already selected and tells you immediately when you log in that thats the plan you selected to be in. I tried to get the representative to show me where online does it state to me that I needed to do that and he of course could not tell me where to look to find that information. They also are trying to tell me that the reason for the multiple top up charges each day was due to my daughter constantly hitting top up directly from her phone. I hardly believe that this was done to due to the fact that so many of the charges were done at such strange hours of the day and night. Virgin mobile USA has displayed a lack of integrity. As a customer they should have attempted to contact me via phone, email, or mail to make me aware of the charges hitting my account in such excess and they definetly should have mailed me something in writing in regards to the terms of agreement to the unlimited text program to ensure that I fully understood how the program works. With the unlimited text message box is checked on your account, clearly nothing on the online accounts states that you need to update your account every month in order to ensure you will not be charged for text message. Virgin mobile did not offer to credit me back one red cent for this horrible, neglectful, fraudelent transaction. I am most certainly going to obtain a lawyer and SUE the hell out of virgin mobile for their lack of integrity and disclosure of the plan offered.