[Resolved]  Virgin Mobile — Cheating by Virgin Mobile Distributor - non payment of incentives

Address:

Ludhiana, Punjab

Dear Mr.

We m/s. Shree Kirpa Communications, are the retailers of Virgin Mobile in Ludhiana.

Our shop comes under the area serviced by your distributor m/s Jindal Traders, Kucha No. 5, Field Gunj, Ludhiana, Punjab.

In September, 2009, the said distributor offered us the MBO Scheme. The duration of the scheme was 5 September 2009 to 31 October 2009.
Under the scheme, we had to buy 200 Virgin mobile handsets and to activate 200 Virgin new connections. Also, it was offered that if we did not want to buy 200 Mobile handsets,
then the cost of each SIM Card (under the scheme) will further increase by INR 100. We agreed at the increased cost of the SIM Card. Hence, under the said scheme, our responsibility was
to activate 200 new Virgin connections. We also bought 30 Virgin Handsets to promote the brand.

Under the scheme, it was offered that if we managed to fulfill the said responsibility, we will be benefited by:
1. Two months promoter Salary which is INR 4500 per month
2. One unit of branded 32 inch Plasma TV.
3. One unit of branded Fully Automatic Washing Machine.

At the time of entering into the scheme, your executive Mr. Rajinder assured us that he would manage the remaining activations in case we did not sell them.

Since, the scheme looks wonderful, we entered (or got trapped) in the scheme.

Mr. Rajinder charged us INR 7 (Rupees Seven) per activation for supplying fake ID proofs.

Anyhow, we managed to fulfill the requirement and got 208 new Virgin activations.

Also, all the payments related to the Handsets and SIM Card under the scheme has been made and no dues are left. The payment was made partly by Cash and partly by Cheques.

We have fulfilled the agreement on our part but now the distributor is not ready to fulfill his part. According to Mr. Amit Mehta (Mobile No. [protected]), few (about 8) of our activations have got rejected leading to non fulfillment of agreement on our (m/s Shree Kirpa Communications) part.

When i inquired about the status of the said rejected activations at your customer care center, i came to know that those were valid activations.

This leads to the direct conclusion that your distributor m/s Jindal Traders is trying to cheat us by not paying us our incentives.

I talked to some of your officials also, but everyone is speaking in the same tone favouring the distributor. It appears that its a racket run by the distributor and your company officials to cheat the dealers like us.

This has led to the bad name of the brand "Virgin Mobile" among the retailers and ofcourse the customers.

Under the scheme we had to pay Rs. 20000 (Rupees twenty thousand) extra for SIM Cards (Rs. 100 per SIM Card for 200 SIM Cards).

Request you to please intervene in the matter and help me recover my incentives.

Thanking You,

Your Faithfully,
Nitin Garg
Prop.
m/s Shree Kirpa Communications
Samrala Chowk,
Ludhiana - 141008
Punjab
Mob:[protected]