Virgin Mobile - Prepaid — connection not active

Old SIM no.: [protected] - lost
New SIM no.: [protected] - duplicate

I bought a virgin mobile prepaid from Sangeeta mobile store at Jayanagar 4th block in Bangalore on 22th of Jan 09. I had submitted all the documents and to my surprise the phone was disconnected on 31st of Jan on my birthday :( When checked with the customer care they said that they haven't received any documents! I was out of station on that day and couldn't contact my retailer. Meanwhile the phone was robbed my a servant maid but was caught. I got my phone back but the sim card was thrown out somewhere.
I was back in town on 5th Feb, and on the same day I had been to my retailer who asked me to go to one of the Virgin mobile kiosk centers(Forum, koromangala) in the city and get a duplicate sim card and said that the no. would be activated immediately once I re-submit my documents at the center. To my surprise there WASN'T a duplicate sim card available at the center. However, the guy at the center promised me to get one on 6th Feb which he did, but couldn't activate the no. on the same day. He said that it could be activated by the next day. Unfortunately, today he says that everybody in his back-end team are on leave and the connection could be activated only by monday i.e 9th of Feb.
I don't understand what's wrong with the Virgin mobile's organization. This isn't the case with other telecom service providers. Others act real quick and it does take days together to activate a connection!
. "THINK HAT KE" doesn't mean being slobby and giving zero customer satisfaction.
I hope somebody looks into this matter and make's sure that these kind of issues does repeat and no customer experiences a SLOBBY service of this kind.