[Resolved]  Virgin Mobile — Service not unsubscribed in over a month and unfair balance deduction due the service.

Address:

SAS Nagar, Punjab

I requested to unsubscribe a service "V-flirt" from my number on 7th July 2012 through a mail and operator from Virgin mobile assured me that, the service "V-flirt" has been deactivated successfully from my number, but on 5th Aug 2012 a received a message from virgin saying "aapki V-flirt id hai........." and deducted a sum of Rs. 30/- from my balance, when I asked them about the concerned matter operator from Virgin mobile asked for some time to look upon the problem and then they sent a mail saying that they have charged correctly and again assured me that they unsubscribed the service already, but again on 1st Sep 2012 I received sms from Virgin Mobile saying "your service will be renewed on 4th Sep 2012" to which I sent a e-mail to virgin mobile asking to deactivate this service but they did not replied me in 2 days, so I called on customer care(on 3rd Sep 2012) asking to deactivate the service and they told me the service has been deactivated and I will not be charged for the service again, but on that very night I was charged for this service, so I called to customer care next day(i.e 4th Sep 2012) asking for explanation, to which they told me that service has been deactivated and I will get a confirmation message about deactivated service but no message was sent by them, so I again called customer care today(i.e 5th Sep 2012) and customer care again told me that service is unsubscribed and I will get a confirmation message, but till now I have not received any message from the company. Now I'm scared that I will be charged again on 9th Sept 2012 because the service was activated upto 9th Sept 2012 on 4th Sep 2012. Till now I been charged a total sum of Rs. 35/- unfairly, as they already assured me about the deactivated service. I have attached a file of email conversation between me and Virgin mobile operator.
So I appeal to deactivate this service as soon soon as possible, reimburse Rs. 35/- in my main balance and please not to bother me about this service again and no wrong deductions in future. Please !
This service has wasted a hell lot of my time !!

Virgin No. [protected]