[Resolved]  Virgin Mobile - vFlash — Suspension of Services without legitimate reason & without prior intimation. Misappropriation & fraudulent calculation of payment accounting

Address:

Mumbai Suburban, Maharashtra

I have a VFLASH connection for connecting to the internet. My VFLASH number is [protected]. THe service providers are Virgin Mobile Pvt. Ltd. The connection had a facility to have a credit limit of Rs. 1500/-. The connection had been working fine of-late till the last 10 days, when it was inadvertantly suspended without intimation or reason. When I checked with the customer service number, the rep informed that it has been done due to over usage. When I went through the payment history in the past one month (month of Aug), I had already made a payment of more than Rs.6500 in the past 30 days. After due cross checking, I received a call from the Virgin rep that it was a mistake on their part & they had wrongly suspended services, even though there was adequate balance lying in the account. When I requested for an immediate re-connection of the account as I had to send some very important emails which was a matter of life & death for someone, I was told that the connection has been placed for activiation & it will be re-connected at 3:30 am (in the middle of the night). It did not happen. The connection was only established by the next day afternoon. I was unable to send the vital information by email & had to use alternate expensive measures. However, I then received an email from Virgin Care dept. on 18th Aug, mentioned that they were pleased to inform that they had a credit balance pf 3088 /- which would be adjusted against my bill. After this, the connection was working well. I did not get an opportunity to connect to the i-net through Virgin dongle for the last 2 days (i.e. 20th & 21st Aug.). When I tried to connect it this morning, it was agian suspended. When I have checked again with their CRM, the same old story has been repeated of eceeding of Credit limit, even though I have not used the connection once in the last few days, & have a credit balance of 3088 which was to be adjusted in the earlier bill. I had to send a very important business proposal today to a client worth a atleast 5 crores which I have not been able to send due to these anamolies & mis-appropriations from Virgin Vflash. I have lost business due to this & would want to lodge a claim through the consumer protection courts of law for re-imbursement of losses due to faulty service provision, leave alone the agaony caused mentally in the past 10 days. I have had regular telephonic talks with various of their toll-free no. reps like Usha from Hyderabad, Asif also from Hyderabad and many others & had requested them tho keep the conversations in their log for reference in future. Kindly please do the Needful to shut down the operations of this company so that we do not go through such suffering. Please settle my claim of atleat 5 crores of business loss from the comapny - Virgin Vflash.