[Resolved]  Vishal Mega Mart — Exchange of cloth

Address:

Delhi

Sir,
I purchased a dress(Suit) from ur esteemed branch of Karol Bagh, Delhi for my wife from her birthday. When i gifted her, she put on dress but it's the size of M, but my wife's size is L. So i want to exchange this suit again by taking L size of the same suit. Ur executive told me that i[censored] want to exchange this suit then please come within 7 days. I was busy in my office, so my wife went to Vishal Mega Mart, KarolBagh, Branch of Delhi. After 4 days when she went to exchange her suit with taking same suit of L size, then ur executive told her that this suit can not be exchanged as it's a part of Offer( One lagging free for taking any 2 suits) . But the main thing is that at the time of purchase ur executive not told me that this suit can not be exchanged. I was not sure for my wife's size so i had already confirmed with ur staff that suit can be exchanged or not and ur staff had assured that within 7 days, u can exchange ur suits. There was also no banner or message board that offer items can not be exchanged and when she told the manager regarding this then he replied that they cannot replace this.
It is therefore requested to kindly look into the matter and exchange this suit from M size to L size.
It is for ur necessary action please.